{"id":121205,"date":"2021-07-18T11:12:24","date_gmt":"2021-07-18T18:12:24","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=121205"},"modified":"2021-07-18T11:12:24","modified_gmt":"2021-07-18T18:12:24","slug":"questionpro-deixa-de-suportar-a-criptografia-tls-1-1","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/pt-br\/questionpro-deixa-de-suportar-a-criptografia-tls-1-1\/","title":{"rendered":"QuestionPro deixa de suportar a criptografia TLS 1.1"},"content":{"rendered":"<p>Como a seguran\u00e7a dos dados de nossos usu\u00e1rios e respondentes s\u00e3o de suma import\u00e2ncia, a QuestionPro n\u00e3o suportar\u00e1 mais a criptografia TLS 1.1 a partir de 31 de julho de 2021. Depois disso, continuaremos a apoiar as vers\u00f5es TLS 1.2 e superiores.<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2><strong>O que \u00e9 criptografia TLS?<\/strong><\/h2>\n<p>A criptografia TLS 1.1 \u00e9 um protocolo de criptografia utilizado para fazer conex\u00f5es seguras entre aplica\u00e7\u00f5es e servidores atrav\u00e9s da Internet.<\/p>\n<p>Atualmente existem tr\u00eas vers\u00f5es do protocolo TLS em uso: TLS 1.0, 1.1 e 1.2. O TLS 1.1 foi especificado originalmente em abril de 2006. Desde ent\u00e3o, foram descobertas vulnerabilidades nesta vers\u00e3o. Essas vulnerabilidades foram abordadas em vers\u00f5es posteriores do TLS, junto a outros aprimoramentos.<\/p>\n<p>Seguindo as melhores pr\u00e1ticas do setor, decidimos descontinuar o apoio ao TLS 1.1.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>O que fazer agora que a QuestionPro n\u00e3o suportar\u00e1 mais a criptografia TLS 1.1?<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>Se voc\u00ea estiver usando a \u00faltima vers\u00e3o de qualquer navegador, voc\u00ea n\u00e3o precisa fazer nada.<\/p>\n<p>Se voc\u00ea estiver usando um navegador desatualizado que n\u00e3o suporta a criptografia TLS 1.2 ou posterior, por favor atualize para uma vers\u00e3o mais recente para continuar usando nossos produtos sem problemas.<\/p>\n<p><strong>Datas-chave:<\/strong><\/p>\n<ul>\n<li>SurveyAnalytics: 17 de julho de 2021<\/li>\n<li>QuestionPro: 31 de julho de 2021<\/li>\n<\/ul>\n<p>Esta atualiza\u00e7\u00e3o tamb\u00e9m se aplica ao uso de API. N\u00e3o suportaremos mais conex\u00f5es criptografadas TLS 1.1.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Como sei se meu navegador suporta o TLS 1.2?<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>Consulte a tabela abaixo para saber se voc\u00ea precisa atualizar seu navegador:<\/p>\n<p>&nbsp;<\/p>\n<table class=\" aligncenter\" style=\"border-collapse: collapse; width: 40.0792%;\">\n<tbody>\n<tr>\n<td style=\"width: 28.8573%;\"><span style=\"color: #1b87e6;\"><strong>Navegador<\/strong><\/span><\/td>\n<td style=\"width: 21.3163%;\"><span style=\"color: #1b87e6;\"><strong>Vers\u00e3o suportada<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 28.8573%;\"><span style=\"font-weight: 400;\">Internet Explorer<\/span><\/td>\n<td style=\"width: 21.3163%;\"><span style=\"font-weight: 400;\">11 y superior<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 28.8573%;\"><span style=\"font-weight: 400;\">Microsoft Edge <\/span><\/td>\n<td style=\"width: 21.3163%;\"><span style=\"font-weight: 400;\">Todas as vers\u00f5es<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 28.8573%;\"><span style=\"font-weight: 400;\">Firefox <\/span><\/td>\n<td style=\"width: 21.3163%;\"><span style=\"font-weight: 400;\">27 e superior<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 28.8573%;\"><span style=\"font-weight: 400;\">Chrome <\/span><\/td>\n<td style=\"width: 21.3163%;\"><span style=\"font-weight: 400;\">38 e superior<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 28.8573%;\"><span style=\"font-weight: 400;\">Android <\/span><\/td>\n<td style=\"width: 21.3163%;\"><span style=\"font-weight: 400;\">5 e superior<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 28.8573%;\"><span style=\"font-weight: 400;\">Safari (Desktop) <\/span><\/td>\n<td style=\"width: 21.3163%;\"><span style=\"font-weight: 400;\">7 e superior<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 28.8573%;\"><span style=\"font-weight: 400;\">Safari (Mobile) <\/span><\/td>\n<td style=\"width: 21.3163%;\"><span style=\"font-weight: 400;\">5 e superior<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>Os consumidores da API QuestionPro devem atualizar seus clientes HTTP, bibliotecas e stack de rede para usar a criptografia TLS 1.2 para fazer solicita\u00e7\u00f5es. Se sua stack de rede usa OpenSSL, verifique se OpenSSL 1.0.1+ \u00e9 usado, j\u00e1 que o suporte TLS 1.2 foi introduzido posteriormente.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>E se eu n\u00e3o utilizar a criptografia TLS 1.1?<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>Voc\u00ea pode ter dificuldades para acessar nossos produtos se voc\u00ea ainda estiver usando um navegador que n\u00e3o suporta o TLS 1.2, pois eles n\u00e3o suportam mais a criptografia TLS 1.1.<\/p>\n<p>Alguns dos problemas que voc\u00ea pode enfrentar:<\/p>\n<ul>\n<li>Problemas de login<\/li>\n<li>Acesso ao site<\/li>\n<li>Dificuldade ao usar o chat ao vivo<\/li>\n<li>Problemas de registro<\/li>\n<li>Quest\u00f5es de carregamento da pesquisa para os respondentes<\/li>\n<li>Falhas na chamada API<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Na QuestionPro, valorizamos sua seguran\u00e7a e experi\u00eancia do usu\u00e1rio, por isso desenvolvemos nossos produtos de acordo com as mais recentes tecnologias e protocolos de seguran\u00e7a.<\/p>\n<p>Felizmente, a maioria de nossos clientes j\u00e1 mudou para navegadores modernos. O fim do suporte TLS 1.1 nos permitir\u00e1 focar em solu\u00e7\u00f5es mais r\u00e1pidas, modernas e mais seguras e inovadoras.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><em><strong>Para quaisquer d\u00favidas e informa\u00e7\u00f5es sobre a criptografia TLS 1.1, entre em contato conosco <a href=\"mailto:brazil@questionpro.com\">via e-mail<\/a>.<\/strong><\/em><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: center;\"><strong><span style=\"color: #505f82;\">Agora \u00e9 hora de usar o melhor <a href=\"https:\/\/www.questionpro.com\/pt-br\/tour\/\">software de pesquisa online<\/a> do mercado! Conhe\u00e7a todos os nossos produtos, <a href=\"https:\/\/www.questionpro.com\/pt-br\/features\/\">recursos<\/a> e licen\u00e7as em uma demonstra\u00e7\u00e3o da <a href=\"https:\/\/www.questionpro.com\/pt-br\/\">plataforma QuestionPro<\/a> sem compromissos e totalmente em portugu\u00eas.<\/span><\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/ctademocompleta.questionpro.com\/?custom1=blog.rodap\u00e9\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Agendar demonstra\u00e7\u00e3o gr\u00e1tis<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Como a seguran\u00e7a dos dados de nossos usu\u00e1rios e respondentes s\u00e3o de suma import\u00e2ncia, a QuestionPro n\u00e3o suportar\u00e1 mais a [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":121206,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[211,221,217],"tags":[],"class_list":{"0":"post-121205","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-experiencia-do-cliente-cx-pt-br","8":"category-melhores-praticas","9":"category-produtos-questionpro","10":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>QuestionPro deixa de suportar a criptografia TLS 1.1 | QuestionPro<\/title>\n<meta name=\"description\" content=\"A criptografia TLS 1.1 n\u00e3o ser\u00e1 mais suportada na QuestionPro. 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