{"id":783275,"date":"2023-03-27T05:00:00","date_gmt":"2023-03-27T05:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=783275"},"modified":"2023-03-16T13:44:18","modified_gmt":"2023-03-16T13:44:18","slug":"experiencia-do-cliente-sms","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/pt-br\/experiencia-do-cliente-sms\/","title":{"rendered":"Como enviar uma pesquisa de experi\u00eancia do cliente por SMS"},"content":{"rendered":"\n<p>As mensagens de texto podem ajud\u00e1-lo a alcan\u00e7ar as pessoas de maneira f\u00e1cil e instant\u00e2nea para fazer pesquisas ou coletar dados. Afinal, n\u00e3o importa onde voc\u00ea est\u00e1, as mensagens v\u00e3o aparecer na tela do seu celular.<\/p>\n\n\n\n<p>Ent\u00e3o, por que n\u00e3o enviar uma <strong>pesquisa de experi\u00eancia do cliente por SMS<\/strong> e aproveitar o uso de dispositivos m\u00f3veis para coletar dados?<\/p>\n\n\n\n<p>Lembre-se de que, junto com a<a href=\"https:\/\/usqa.questionpro.com\/blog\/pt-br\/como-criar-uma-pesquisa-por-email\/\"> pesquisa por e-mail<\/a>, a pesquisa por SMS \u00e9 uma das melhores maneiras de coletar feedback de seus clientes por v\u00e1rios motivos.<\/p>\n\n\n\n<p>Quer saber por qu\u00ea? Neste artigo, voc\u00ea vai entender os benef\u00edcios de enviar uma pesquisa de experi\u00eancia por SMS e como fazer esse envio de um jeito simples e pr\u00e1tico.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Benef\u00edcios da pesquisa de experi\u00eancia do cliente por mensagem de texto<\/h2>\n\n\n\n<p>Os benef\u00edcios do envio desse tipo de pesquisa est\u00e3o relacionados a plataforma utilizada para o disparo de mensagens e coleta de dados.<\/p>\n\n\n\n<p>A QuestionPro, por exemplo, \u00e9<a href=\"https:\/\/usqa.questionpro.com\/blog\/pt-br\/compare-e-descubra-qual-e-a-melhor-plataforma-de-pesquisa\/\"> uma das melhores plataformas de pesquisa online do mercado<\/a> e oferece v\u00e1rios recursos que facilitam a cria\u00e7\u00e3o, distribui\u00e7\u00e3o e an\u00e1lise de inqu\u00e9ritos de pesquisa.<\/p>\n\n\n\n<p>Aqui est\u00e3o algumas das vantagens de enviar uma pesquisa de experi\u00eancia do cliente por SMS usando o QuestionPro:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c9 uma maneira instant\u00e2nea de alcan\u00e7ar os clientes;<\/li>\n\n\n\n<li>A verifica\u00e7\u00e3o por SMS \u00e9 conveniente e f\u00e1cil;<\/li>\n\n\n\n<li>Favorece o aumento das taxas de resposta;<\/li>\n\n\n\n<li>Permite que voc\u00ea alcance um n\u00famero maior de pessoas;<\/li>\n\n\n\n<li>Ajuda a aumentar o envolvimento do cliente ao longo de sua jornada de compra.<\/li>\n<\/ul>\n\n\n\n<p>Leia tamb\u00e9m:<a href=\"https:\/\/usqa.questionpro.com\/blog\/pt-br\/experiencia-do-cliente-o-guia-completo\/\"> Experi\u00eancia do cliente: o guia completo&nbsp;<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Como enviar uma pesquisa de experi\u00eancia do cliente por SMS?<\/h2>\n\n\n\n<p>O primeiro passo para enviar esse tipo de pesquisa por SMS \u00e9 escolher uma boa ferramenta para cria\u00e7\u00e3o e distribui\u00e7\u00e3o de inqu\u00e9ritos relacionados \u00e0 experi\u00eancia do cliente.<\/p>\n\n\n\n<p>Nesse sentido, a QuestionPro \u00e9 uma das principais refer\u00eancias do mercado, j\u00e1 que permite o envio de pesquisa por SMS de maneira simples e f\u00e1cil.<\/p>\n\n\n\n<p>Alguns dos recursos relacionados \u00e0 distribui\u00e7\u00e3o de pesquisas por SMS oferecidos pela QuestionPro s\u00e3o:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mais de 50 modelos de question\u00e1rio que podem ser escolhidos e personalizados de acordo com suas necessidades;<\/li>\n\n\n\n<li>Distribui\u00e7\u00e3o confi\u00e1vel de pesquisas por SMS;<\/li>\n\n\n\n<li>Custo razo\u00e1vel para o envio.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Como enviar uma pesquisa por SMS usando a ferramenta QuestionPro CX?<\/h2>\n\n\n\n<p>A<a href=\"https:\/\/www.questionpro.com\/pt-br\/cx\/\"> QuestionPro CX<\/a> \u00e9 a plataforma da QuestionPro que re\u00fane todos os recursos necess\u00e1rios para criar e distribuir pesquisas de experi\u00eancia do cliente, bem como para analisar e processar os dados coletados.<\/p>\n\n\n\n<p>Por esse motivo, voc\u00ea tamb\u00e9m pode utilizar essa plataforma para enviar a pesquisa por SMS e obter as informa\u00e7\u00f5es que sua empresa precisa.<\/p>\n\n\n\n<p>Para isso, basta seguir o passo a passo abaixo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acesse o dashboard da plataforma e fa\u00e7a o login;<\/li>\n\n\n\n<li>Clique em Deploy &gt;&gt; Distribute (Distribuir) &gt;&gt; Send (Enviar);<\/li>\n\n\n\n<li>Selecione Importar;<\/li>\n\n\n\n<li>Escolha a pesquisa que deseja enviar;<\/li>\n\n\n\n<li>Selecione o modelo de SMS;<\/li>\n\n\n\n<li>Envie a pesquisa com um \u00fanico clique!<\/li>\n<\/ul>\n\n\n\n<p>Ficou com alguma d\u00favida?<\/p>\n\n\n\n<p>Fale com um dos nossos especialistas em plataformas e descubra como criar e enviar sua pesquisa de experi\u00eancia do cliente por SMS pode ser muito f\u00e1cil! Solicite uma demonstra\u00e7\u00e3o hoje mesmo!<\/p>\n\n\n\n<center>\n<a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?lan=es_LA&amp;sourceRef=blog\">\n<button style=\"background: #ff9f00;\">Criar conta gr\u00e1tis<\/button>\n<\/a>\n<a href=\"https:\/\/ctademocompleta.questionpro.com\/?custom1=artigos-blog\" target=\"_blank\" rel=\"noopener\">\n<button>Agendar demonstra\u00e7\u00e3o<\/button>\n<\/a>\n<\/center>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As mensagens de texto podem ajud\u00e1-lo a alcan\u00e7ar as pessoas de maneira f\u00e1cil e instant\u00e2nea para fazer pesquisas ou coletar [&hellip;]<\/p>\n","protected":false},"author":173,"featured_media":783276,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[211],"tags":[],"class_list":{"0":"post-783275","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-experiencia-do-cliente-cx-pt-br","8":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - 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