{"id":46,"name":"Ken Peterson","url":"","description":"Ken has over two decades of experience in the customer experience research with industry experience in retail, technology, hospitality, financial services, automotive and transportation with a recent focus on financially linked business insights, SaaS deployments, and CX consultation.","link":"https:\/\/qa-release.questionpro.com\/blog\/sv\/author\/ken\/","slug":"ken","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/ddd1201ccab104c59a4dcc803e8a67c908a8979f71754303e31f08adc5429791?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/ddd1201ccab104c59a4dcc803e8a67c908a8979f71754303e31f08adc5429791?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/ddd1201ccab104c59a4dcc803e8a67c908a8979f71754303e31f08adc5429791?s=96&d=mm&r=g"},"meta":[],"yoast_head":"\n