The 5 competency framework
Earn the right to grow by improving your customers’ lives. This is a noble concept, but planning and execution can be a major barrier. Our special guest speaker, Jeanne Bliss is an expert in guiding C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives. In this exclusive webinar, she will guide you through her 5 competency framework to transform any company’s customer experience.
We will break this into achievable and operationally understood actions, beyond just lip service. We want you to go away from this webinar with the tools so that you can build a ‘customer-centric’ leadership team and company. Let these five competencies be your businesses’ engine for growth.
Our upcoming webinar will take place on Wednesday, May 25th. Please, CLICK HERE to register. Even if you cannot make it, register and we’ll send you the video once complete!
ABOUT THE SPEAKERS
Jeanne Bliss
President, CustomerBliss
Jeanne is the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks Brothers, Bombardier Aerospace, and Kaiser Permanente. She is the author of three best-selling books, and co-founder of the Customer Experience Professionals Association. Read her latest book, Chief Customer Officer 2.0.
Mark Salsberry
President, QuestionPro CX
Mark has over a decade of experience in customer experience and market research, working for and with Fortune 100 companies. He has helped Verizon Wireless implement a customer experience solution across the USA. Mark also helped start Research Intelligence, an innovative solution that allows brands to experience their customers using streaming video and speech-to-text.
We look forward to seeing you there!
