{"id":733448,"date":"2019-07-30T04:56:49","date_gmt":"2019-07-30T04:56:49","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/calisan-iletisimi-tanim-onem-ve-ipuclari\/"},"modified":"2019-07-30T04:56:49","modified_gmt":"2019-07-30T04:56:49","slug":"calisan-iletisimi-tanim-onem-ve-ipuclari","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/tr\/calisan-iletisimi-tanim-onem-ve-ipuclari\/","title":{"rendered":"\u00c7al\u0131\u015fan ileti\u015fimi: Tan\u0131m, \u00d6nem ve \u0130pu\u00e7lar\u0131"},"content":{"rendered":"

\u00c7al\u0131\u015fan \u0130leti\u015fimi: Tan\u0131m<\/b> <\/span><\/h2>\n

\u00c7al\u0131\u015fan ileti\u015fimi genellikle bir kurulu\u015fun y\u00f6netimi ile \u00e7al\u0131\u015fanlar\u0131 aras\u0131nda bilgi ve fikirlerin payla\u015f\u0131lmas\u0131 ve bunun tersi olarak tan\u0131mlan\u0131r. <\/span><\/p>\n

Hem \u00e7al\u0131\u015fanlar\u0131n\u0131zla hem de m\u00fc\u015fterilerinizle ileti\u015fim kurmak i\u00e7in bir\u00e7ok farkl\u0131 kanal\u0131n mevcut olmas\u0131 bir kurulu\u015fun ba\u015far\u0131s\u0131 i\u00e7in \u00e7ok \u00f6nemlidir. Sosyal medya kesinlikle ileti\u015fimin kapsam\u0131n\u0131 art\u0131rm\u0131\u015ft\u0131r. <\/span><\/p>\n

Sosyal medyan\u0131n ortaya \u00e7\u0131kmas\u0131yla birlikte ileti\u015fim se\u00e7eneklerinin say\u0131s\u0131 artm\u0131\u015ft\u0131r. \u00c7al\u0131\u015fanlar\u0131n\u0131z aras\u0131nda neredeyse anl\u0131k olarak bilgi payla\u015fabilirsiniz. \u0130leti\u015fimin h\u0131z\u0131 artt\u0131k\u00e7a etkili ileti\u015fim kurman\u0131n zorluklar\u0131 da de\u011fi\u015fiyor. <\/span><\/p>\n

E-posta, y\u00fcz y\u00fcze ileti\u015fim, canl\u0131 sohbetler, etkili \u00e7al\u0131\u015fan ileti\u015fimi i\u00e7in pek \u00e7ok farkl\u0131 kanal var. Ancak ayn\u0131 zamanda, bir kurulu\u015f i\u00e7in i\u015fe yarayan \u015fey di\u011ferleri i\u00e7in i\u015fe yaramayabilir. Kurulu\u015funuzda hangi ileti\u015fim bi\u00e7iminin m\u00fckemmel \u015fekilde \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 belirlemeniz gerekir. <\/span><\/p>\n

\u00c7al\u0131\u015fan ileti\u015fimi y\u0131llar i\u00e7inde de\u011fi\u015fmi\u015ftir, ge\u00e7ti\u011fimiz on y\u0131lda ileti\u015fimin b\u00fcy\u00fck bir k\u0131sm\u0131 y\u00fcz y\u00fcze ger\u00e7ekle\u015fmekteydi. Art\u0131k \u00e7ok say\u0131da farkl\u0131 ileti\u015fim kanal\u0131m\u0131z var. <\/span><\/p>\n

Etkili ileti\u015fim, \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n iyi bilgilendirildi\u011fi ve kurumdaki t\u00fcm i\u015flevlerin sorunsuz bir \u015fekilde i\u015fledi\u011fi yerdir. Kurulu\u015flar\u0131n d\u00fcnya standartlar\u0131nda, ilgi \u00e7ekici bir ileti\u015fim program\u0131 olu\u015fturmalar\u0131 gerekir. Kald\u0131ra\u00e7 kullanmal\u0131lar <\/span>
\n geri bildirim<\/span>
\n<\/a> i\u00e7 kanallar\u0131n\u0131 iyile\u015ftirmek i\u00e7in \u0130nsan Kaynaklar\u0131 departman\u0131ndan ald\u0131. <\/span> <\/p>\n

Daha fazla bilgi edinin: <\/span>
\n \u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 anket sorular\u0131 \u015fablonu <\/span>
\n<\/a> <\/p>\n

\u00c7al\u0131\u015fan ileti\u015fimi i\u00e7in modlar <\/b><\/h3>\n

\u00c7al\u0131\u015fan ileti\u015fimi i\u00e7in kullan\u0131labilecek birden fazla kanal vard\u0131r, ancak biz bu 3 tanesini k\u0131sa listeye ald\u0131k: <\/span><\/p>\n

1. Geleneksel y\u00f6ntemler<\/b><\/p>\n

Geleneksel olarak \u00e7al\u0131\u015fanlar\u0131n\u0131zla ileti\u015fim kurmak yukar\u0131dan a\u015fa\u011f\u0131ya bir s\u00fcre\u00e7 olmu\u015ftur. Y\u00f6netim politikalar, prosed\u00fcrler vb. olu\u015fturur ve bunlar \u00e7al\u0131\u015fanlar aras\u0131nda da\u011f\u0131t\u0131l\u0131r. Bu geleneksel y\u00f6ntemler ileti\u015fimin yaln\u0131zca bir yoludur. <\/span><\/p>\n

Arzu edilen sonu\u00e7lara ula\u015fmak i\u00e7in ileti\u015fim kanallar\u0131n\u0131n iki y\u00f6nl\u00fc olmas\u0131 \u00f6nemlidir. Ka\u011f\u0131tlar, notlar ve geleneksel y\u00f6ntemlerin hepsi iyidir, ancak d\u00fcnya geli\u015fiyor ve uygulamalar\u0131n\u0131z da geli\u015fmelidir. <\/span><\/p>\n

2. E-posta<\/b><\/p>\n

D\u00fcnya genelinde hemen hemen t\u00fcm kurulu\u015flar, g\u00fcnl\u00fck ileti\u015fimleri i\u00e7in \u00e7al\u0131\u015fanlar\u0131yla e-posta veya anl\u0131k mesajla\u015fma yoluyla ileti\u015fim kurmaktad\u0131r. G\u00fcncellemelerden en son kurumsal geli\u015fmelere kadar \u00e7al\u0131\u015fanlar\u0131n\u0131z her zaman bilgilendirilebilir ve g\u00fcncel kalabilir. <\/span><\/p>\n

E-posta mesajla\u015fmas\u0131n\u0131n avantaj\u0131, ileti\u015fim h\u0131z\u0131 ve kurulu\u015ftaki herkesle ayn\u0131 anda ileti\u015fim kurabilmesidir. Yine de b\u00fcy\u00fck bir dezavantaj, insanlar\u0131n bu tonu benimsemesi olabilir. <\/span><\/p>\n

3. Cep telefonlar\u0131 ve sosyal medya<\/b><\/p>\n

\u00c7al\u0131\u015fanlar\u0131n\u0131z yanlar\u0131nda \u00e7ok g\u00fc\u00e7l\u00fc bir ileti\u015fim arac\u0131 ta\u015f\u0131rlar ve bu da cep telefonudur. Bug\u00fcnlerde telefonlar art\u0131k masaya ba\u011fl\u0131 de\u011fil. Cep telefonu teknolojisi, \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n uzaktan \u00e7al\u0131\u015f\u0131yor olsalar bile kurum i\u00e7inde olup bitenlerle ileti\u015fim halinde kalmalar\u0131n\u0131 sa\u011flar. <\/span><\/p>\n

Kurulu\u015flar\u0131n \u00e7al\u0131\u015fan ileti\u015fiminin bir par\u00e7as\u0131 olarak benimsedi\u011fi g\u00fc\u00e7l\u00fc platformlardan biri de sosyal medyad\u0131r. \u00c7al\u0131\u015fanlar\u0131n\u0131z bu platformlara kelimenin tam anlam\u0131yla her yerden eri\u015febilir. Bu siteler kesinlikle el cihazlar\u0131n\u0131n kullan\u0131m\u0131n\u0131 art\u0131r\u0131yor ve herkesin kurum i\u00e7inde olup biten her \u015feyle s\u00fcrekli ileti\u015fim halinde olmas\u0131n\u0131 sa\u011fl\u0131yor. <\/span><\/p>\n

Daha fazla bilgi edinin: <\/span>
\n \u015eirket ileti\u015fim de\u011ferlendirme anketi \u015fablonu<\/span>
\n<\/a> <\/span><\/p>\n

Etkili \u00e7al\u0131\u015fan ileti\u015fiminin \u00f6nemi <\/b><\/h3>\n

\u00c7al\u0131\u015fan ileti\u015fimi roket bilimi de\u011fildir, ancak do\u011fru yap\u0131lmazsa kesinlikle olumsuz bir etkiye sahip olabilir. Ancak bu \u015fekilde gitmeyelim, i\u015fleri olumlu tutal\u0131m, i\u015fte etkili \u00e7al\u0131\u015fan ileti\u015fimine sahip olman\u0131n faydalar\u0131: <\/span><\/p>\n

    \n
  1. \u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131:<\/b> \u00c7al\u0131\u015fanlar\u0131n\u0131zla d\u00fczenli olarak ve etkili bir \u015fekilde ileti\u015fim kurarsan\u0131z, onlar \u00e7ok daha fazla <\/span>
    \n ni\u015fanl\u0131<\/span>
    \n<\/a> ve i\u015flerine ve kuruma kar\u015f\u0131 daha olumlu bir     \u00e7al\u0131\u015fan tutumuna<\/a> sahiptirler. <\/span> <\/li>\n
  2. Tutarl\u0131l\u0131k:<\/b> \u00c7al\u0131\u015fanlar\u0131n\u0131z kurumda belirli bir konuda neyi ba\u015farmak istediklerini bilirlerse, kurum olarak \u00e7ok daha tutarl\u0131 bir yakla\u015f\u0131m g\u00f6rebilirsiniz ve insanlar\u0131n s\u00f6yledikleriniz hakk\u0131nda ne d\u00fc\u015f\u00fcnd\u00fcklerine dair yorum yapma e\u011filimleri azal\u0131r. <\/span> <\/li>\n
  3. Geri bildirim:<\/b> D\u00fczenli ileti\u015fim, insanlar\u0131 sa\u011fl\u0131kl\u0131 bir tart\u0131\u015fmaya davet eder. Sonu\u00e7ta ileti\u015fim bir diyalogdur ve diyalog i\u00e7in iki ki\u015finin ileti\u015fim kurmas\u0131, endi\u015felerini dile getirmesi veya geri bildirimde bulunmas\u0131 gerekir. Bu, fikir ve bilgi payla\u015f\u0131m\u0131 k\u00fclt\u00fcr\u00fcn\u00fc kolayla\u015ft\u0131r\u0131r. <\/span><\/li>\n
  4. Kurumsal hedeflerin anla\u015f\u0131lmas\u0131:<\/b> Etkili ileti\u015fim, \u00e7al\u0131\u015fanlar\u0131n profesyonel hedeflerini nas\u0131l uyumlu hale getirebileceklerini anlamalar\u0131na yard\u0131mc\u0131 olur. <\/span>
    \n hedefler<\/span>
    \n<\/a> kurulu\u015funkiyle ayn\u0131d\u0131r. Daha b\u00fcy\u00fck bir resme nas\u0131l dahil olabileceklerini anlayabilirler. <\/span><\/li>\n
  5. De\u011fi\u015fmeyen tek \u015fey de\u011fi\u015fimdir:<\/b> Do\u011fru! Peki \u00e7al\u0131\u015fanlar\u0131n\u0131z ani de\u011fi\u015fikliklere uyum sa\u011flayabiliyor mu? \u00c7al\u0131\u015fanlara \u00e7evrelerindeki de\u011fi\u015fim hakk\u0131nda etkili bir \u015fekilde ileti\u015fim kurulursa, \u00e7al\u0131\u015fanlar bu de\u011fi\u015fime olumlu yan\u0131t verirler. Ayr\u0131ca kurulu\u015funuzda de\u011fi\u015fimi kabul etmeye ve y\u00fckselmeye istekli olan \u015fampiyonlar\u0131n belirlenmesine de yard\u0131mc\u0131 olur. <\/span><\/li>\n<\/ol>\n

    \u00c7al\u0131\u015fan ileti\u015fimini iyile\u015ftirmek i\u00e7in 5 ipucu <\/b><\/h3>\n

    \u00c7o\u011fu kurulu\u015f, d\u0131\u015f kitleleriyle en iyi \u015fekilde nas\u0131l etkile\u015fim kuraca\u011f\u0131n\u0131 titizlikle planlar, ancak en \u00f6nemli se\u00e7menleri olan \u00e7al\u0131\u015fanlar\u0131n\u0131 rahatl\u0131kla unuturlar. Y\u00fcksek performans g\u00f6steren kurulu\u015flar, \u00e7al\u0131\u015fan ileti\u015fiminin \u00f6ncelikleri oldu\u011fundan emin olurlar ve bu da onlar\u0131n \u00f6ne \u00e7\u0131kma nedenlerinden biridir! <\/span><\/p>\n

    \u0130\u015fte kurulu\u015funuzda \u00e7al\u0131\u015fan ileti\u015fimini iyile\u015ftirmek i\u00e7in en \u00f6nemli 5 ipucu <\/span><\/p>\n

    1. A\u00e7\u0131kl\u0131kla ileti\u015fim kurun <\/b><\/p>\n

    A\u015f\u0131r\u0131 jargon veya teknik terim kullan\u0131m\u0131 sadece daha fazla yanl\u0131\u015f anla\u015f\u0131lmaya yol a\u00e7acakt\u0131r. \u0130leti\u015fim kurarken net olun.<\/span><\/p>\n

    2. Tonu ayarlay\u0131n<\/b><\/p>\n

    Kurumun y\u00f6netimi ve liderli\u011fi, tonu do\u011fru belirlemelidir. Eri\u015filebilir olmalar\u0131 ve stratejik \u00e7al\u0131\u015fan ileti\u015fimi ile kurumsal hedeflere ula\u015fma aras\u0131nda belirli bir ili\u015fki oldu\u011funu anlamalar\u0131 gerekir. <\/span><\/p>\n

    3. \u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131 tan\u0131y\u0131n <\/b><\/p>\n

    Farkl\u0131 \u00e7al\u0131\u015fanlarla farkl\u0131 ileti\u015fim kurman\u0131za gerek yok, sadece \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131 tan\u0131man\u0131z gerekiyor. Sizin alg\u0131n\u0131z\u0131 anlamak i\u00e7in <\/span>
    \n \u00e7al\u0131\u015fan anketleri<\/span>
    \n<\/a> d\u00fczenli olarak. <\/span> <\/p>\n

    4. Birden fazla kanal kullan\u0131n <\/b><\/p>\n

    \u00c7o\u011fu insan\u0131n mesaj\u0131 birden fazla kez duymas\u0131 veya okumas\u0131 gerekir, en az\u0131ndan mesaj \u00e7eviride kaybolur. Mesaj\u0131n\u0131z\u0131 \u00e7e\u015fitli kanallar arac\u0131l\u0131\u011f\u0131yla da\u011f\u0131tarak insanlara zaman\u0131nda ula\u015fmas\u0131n\u0131 sa\u011flay\u0131n. <\/span><\/p>\n

    5. Etkinli\u011fin \u00f6l\u00e7\u00fclmesi<\/b><\/p>\n

    Hi\u00e7bir ileti\u015fimin belirli bir hedefi olmamal\u0131d\u0131r, aksi takdirde ileti\u015fimin amac\u0131 tamamen kaybolur. \u0130leti\u015fimi kolayla\u015ft\u0131rman\u0131n bir\u00e7ok yolu var, ancak sa\u011f\u0131r kulaklara d\u00fc\u015ferse ne anlam\u0131 var? Kat\u0131l\u0131m\u0131 d\u00fczenli olarak \u00f6l\u00e7t\u00fc\u011f\u00fcn\u00fczden ve \u00e7al\u0131\u015fanlara ileti\u015fim stratejisinin i\u015fe yaray\u0131p yaramad\u0131\u011f\u0131n\u0131 sordu\u011funuzdan emin olun. <\/span><\/p>\n

    QuestionPro Workforce, \u00e7al\u0131\u015fan deneyimi (EX) s\u00fcre\u00e7lerini izlemek, \u00f6l\u00e7mek ve iyile\u015ftirmek i\u00e7in bir\u00e7ok kurulu\u015f taraf\u0131ndan g\u00fcvenilmektedir. Sundu\u011fu avantajlar\u0131 g\u00f6rmek i\u00e7in kaydolun.<\/p>\n

    \n","protected":false},"excerpt":{"rendered":"

    \u00c7al\u0131\u015fan \u0130leti\u015fimi: Tan\u0131m \u00c7al\u0131\u015fan ileti\u015fimi genellikle bir kurulu\u015fun y\u00f6netimi ile \u00e7al\u0131\u015fanlar\u0131 aras\u0131nda bilgi ve fikirlerin payla\u015f\u0131lmas\u0131 ve bunun tersi olarak […]<\/p>\n","protected":false},"author":86,"featured_media":647522,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1162],"tags":[],"class_list":{"0":"post-733448","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-is-gucu-tr","8":"entry"},"yoast_head":"\n\u00c7al\u0131\u015fan ileti\u015fimi: Tan\u0131m, \u00d6nem ve \u0130pu\u00e7lar\u0131 | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u00c7al\u0131\u015fan ileti\u015fimi genellikle bir kurulu\u015fun y\u00f6netimi ile \u00e7al\u0131\u015fanlar\u0131 aras\u0131nda bilgi ve fikirlerin payla\u015f\u0131lmas\u0131 ve bunun tersi olarak tan\u0131mlan\u0131r. 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