{"id":794085,"date":"2019-10-09T23:52:07","date_gmt":"2019-10-09T23:52:07","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/calisan-deneyimini-iyilestirme-nedir-fikirler-ipuclari\/"},"modified":"2023-05-26T04:04:10","modified_gmt":"2023-05-26T04:04:10","slug":"calisan-deneyimini-iyilestirme-nedir-fikirler-ipuclari","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/tr\/calisan-deneyimini-iyilestirme-nedir-fikirler-ipuclari\/","title":{"rendered":"\u00c7al\u0131\u015fan Deneyimini \u0130yile\u015ftirme: Nedir, Fikirler + \u0130pu\u00e7lar\u0131"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\">7<\/span> <span class=\"rt-label rt-postfix\">minutes read<\/span><\/span>\n<p>Kurulu\u015flar, g\u00fcn\u00fcm\u00fcz\u00fcn rekabet\u00e7i i\u015f ortam\u0131nda \u00e7al\u0131\u015fan deneyimini iyile\u015ftirmenin \u00e7ok \u00f6nemli oldu\u011funun fark\u0131ndad\u0131r. \u00c7al\u0131\u015fanlar art\u0131k sadece i\u015f makinesinin par\u00e7alar\u0131 de\u011fil. G\u00fcn\u00fcm\u00fczde \u015firketler, daha iyi bir \u00e7al\u0131\u015fan deneyiminin \u00fcretkenli\u011fi, m\u00fc\u015fteri memnuniyetini ve k\u00e2r\u0131 art\u0131rd\u0131\u011f\u0131n\u0131n fark\u0131ndad\u0131r.<\/p>\n\n<p><a href=\"https:\/\/usqa.questionpro.com\/blog\/employee-journey-mapping\/\">\u00c7al\u0131\u015fan yolculu\u011fu<\/a>, onlar\u0131 i\u015fe al\u0131mdan \u00e7\u0131k\u0131\u015fa kadar \u00e7e\u015fitli davran\u0131\u015flar ve deneyimlerden ge\u00e7irir. Bir\u00e7o\u011fu olumlu olabilir, ancak her zaman hepsinin b\u00f6yle olmas\u0131n\u0131 bekleyemezsiniz. Bununla birlikte, <a href=\"https:\/\/usqa.questionpro.com\/blog\/tr\/employee-experience-2-2\/\">\u00e7al\u0131\u015fan deneyimini<\/a> iyile\u015ftirmek i\u00e7in bunlardan ders \u00e7\u0131karabilirsiniz.<\/p>\n\n<h2 class=\"wp-block-heading\">\u00c7al\u0131\u015fan deneyimi nedir?<\/h2>\n\n<p>\u00c7al\u0131\u015fan deneyimi, bir \u00e7al\u0131\u015fan\u0131n \u015firkette \u00e7al\u0131\u015ft\u0131\u011f\u0131 s\u00fcre boyunca etkile\u015fimlerinin, g\u00f6zlemlerinin ve duygular\u0131n\u0131n b\u00fct\u00fcn\u00fcn\u00fc ifade eder.<\/p>\n\n<p>\u00c7al\u0131\u015fan\u0131n i\u015f ba\u015fvurusu yapt\u0131\u011f\u0131 andan i\u015ften <a href=\"https:\/\/usqa.questionpro.com\/blog\/tr\/cikis-mulakati-anketi-icin-30-soru\/\">ayr\u0131ld\u0131\u011f\u0131<\/a> ana kadar kurumla olan profesyonel ili\u015fkisini g\u00f6sterir. G\u00fcn\u00fcm\u00fcz\u00fcn y\u00f6neticileri ve \u0130K profesyonelleri, \u00e7al\u0131\u015fanlar\u0131n deneyim d\u00fczeylerini art\u0131rmaya b\u00fcy\u00fck \u00f6nem veriyor.<\/p>\n\n<p>\u00d6rne\u011fin, yeni bir \u00e7al\u0131\u015fan\u0131n i\u015fe ba\u015flamas\u0131ndan birka\u00e7 ay sonra, insan kaynaklar\u0131 ekibi, do\u011frudan y\u00f6neticisi, amiri vb. i\u015fe ba\u015flama deneyimini de\u011ferlendirmek i\u00e7in \u00e7al\u0131\u015fanla ileti\u015fime ge\u00e7er.<\/p>\n\n<p>\u00c7al\u0131\u015fan yolculu\u011fu deneyimi, <a href=\"https:\/\/usqa.questionpro.com\/blog\/new-hire-questionnaire\/\">i\u015fe al\u0131m s\u00fcreci ve i\u015fe<\/a> <a href=\"https:\/\/usqa.questionpro.com\/blog\/tr\/employee-onboarding-2\/\">al\u0131\u015ft\u0131rmadan<\/a> e\u011fitim ve geli\u015ftirmeye ve \u00e7al\u0131\u015fan\u0131n i\u015ften \u00e7\u0131kar\u0131lmas\u0131na kadar uzanan geni\u015f bir yelpazeyi kapsar. \u00c7al\u0131\u015fan deneyimi, bir \u00e7al\u0131\u015fan\u0131n kariyer ba\u015far\u0131lar\u0131na ve belirleyici anlar\u0131na ba\u011fl\u0131 olarak her g\u00fcn farkl\u0131l\u0131k g\u00f6sterir.<\/p>\n\n<h2 class=\"wp-block-heading\">\u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 nedir?<\/h2>\n\n<p><a href=\"https:\/\/usqa.questionpro.com\/blog\/employee-engagement-performance-relation\/\">\u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131<\/a>, bir \u00e7al\u0131\u015fan\u0131n \u015firketine ne kadar hevesli ve duygusal olarak ba\u011fl\u0131 oldu\u011funu \u00f6l\u00e7er. \u00c7al\u0131\u015fanlar\u0131n bir kurumda kalmak i\u00e7in ne kadar kararl\u0131 olduklar\u0131n\u0131 ve i\u015flerini yapmak i\u00e7in ne kadar motive olduklar\u0131n\u0131 g\u00f6sterir.<\/p>\n\n<p>Bir\u00e7ok \u015firket, \u00e7al\u0131\u015fan performans\u0131n\u0131, \u00e7al\u0131\u015fanlar\u0131n elde <a href=\"https:\/\/usqa.questionpro.com\/blog\/tr\/calisanlari-elde-tutma-nedir-ve-stratejiler\/\">tutulmas\u0131n\u0131<\/a> ve di\u011fer benzer \u015feyleri iyile\u015ftirmek i\u00e7in daha y\u00fcksek d\u00fczeyde \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 te\u015fvik etmek isteyecektir. Bir <a href=\"https:\/\/usqa.questionpro.com\/blog\/employee-engagement-survey-questions-2\/\">\u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 anketi<\/a> kullanmak, \u00e7al\u0131\u015fanlar\u0131n kuruma ne kadar ba\u011fl\u0131 oldu\u011funu \u00f6\u011frenmenin ve zaman i\u00e7inde harekete ge\u00e7meye yard\u0131mc\u0131 olman\u0131n m\u00fckemmel bir yoludur.<\/p>\n\n<h2 class=\"wp-block-heading\">\u00c7al\u0131\u015fan deneyiminin 5 a\u015famas\u0131 nelerdir?<\/h2>\n\n<p>Art\u0131k \u00e7al\u0131\u015fan deneyimine ili\u015fkin genel bir bak\u0131\u015fa sahipsiniz. Detaylar\u0131 konu\u015fal\u0131m. \u00c7al\u0131\u015fan ya\u015fam d\u00f6ng\u00fcs\u00fc boyunca be\u015f \u00f6nemli a\u015fama vard\u0131r. Onlar:<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2023\/04\/5-stages-of-employee-experience.jpg\" alt=\"\"\/><\/figure>\n\n<ol>\n<li><h3>Cazibe<\/h3>Yeni \u00e7al\u0131\u015fanlar\u0131 \u015firketinize \u00e7ekmek ilk ad\u0131md\u0131r. Bu, i\u015fyeri k\u00fclt\u00fcr\u00fcn\u00fcz\u00fc, de\u011ferlerinizi ve avantajlar\u0131n\u0131z\u0131 vurgulayan g\u00fc\u00e7l\u00fc bir i\u015fveren markas\u0131 geli\u015ftirmeyi gerektirir.<\/li>\n<\/ol>\n\n<ol start=\"2\">\n<li><h3>\u0130\u015fe Al\u0131m<\/h3>Yeni \u00e7al\u0131\u015fanlar\u0131n i\u015fe al\u0131nmas\u0131, yeni i\u015fe al\u0131nanlar\u0131n \u015firkete uyum sa\u011flamas\u0131na yard\u0131mc\u0131 olmak i\u00e7in gerekli t\u00fcm prosed\u00fcrleri ve eylemleri i\u00e7eren ikinci a\u015famad\u0131r. Bu, onlar\u0131 \u015firketin k\u00fclt\u00fcr\u00fc ve ilkeleriyle tan\u0131\u015ft\u0131rman\u0131n yan\u0131 s\u0131ra pozisyonlar\u0131nda ba\u015far\u0131l\u0131 olmalar\u0131 i\u00e7in ihtiya\u00e7 duyacaklar\u0131 kaynaklar ve ara\u00e7larla donatmay\u0131 da gerektirir.<\/li>\n<\/ol>\n\n<ol start=\"3\">\n<li><h3>Geli\u015ftirme<\/h3>\u00dc\u00e7\u00fcnc\u00fc a\u015fama, personele pozisyonlar\u0131nda ilerleme \u015fans\u0131 verilmesini gerektiren \u00e7al\u0131\u015fan geli\u015fimidir. Bu, mesleki geli\u015fim stratejilerini, mentorluk f\u0131rsatlar\u0131n\u0131 ve e\u011fitim programlar\u0131n\u0131 kapsar.<\/li>\n<\/ol>\n\n<ol start=\"4\">\n<li><h3>\u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131<\/h3>D\u00f6rd\u00fcnc\u00fc ad\u0131m olan \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131, \u00e7al\u0131\u015fanlar\u0131n motivasyonunu, <a href=\"https:\/\/usqa.questionpro.com\/blog\/job-satisfaction\/\">verimini ve i\u015f memnuniyetini<\/a> te\u015fvik eden s\u0131cak bir <a href=\"https:\/\/usqa.questionpro.com\/blog\/job-satisfaction\/\">i\u015fyeri<\/a> olu\u015fturmay\u0131 gerektirir. Bu, i\u015fbirli\u011fi, d\u00fczenli geri bildirim ve takdir i\u00e7in olanaklar sunar.<\/li>\n<\/ol>\n\n<ol start=\"5\">\n<li><h3>Elde tutma<\/h3>Son ad\u0131m ise \u00e7al\u0131\u015fanlar\u0131 elde tutmakt\u0131r; bu da \u00e7al\u0131\u015fanlar\u0131n uzun s\u00fcre kurumda kalmalar\u0131 i\u00e7in ilham ald\u0131klar\u0131 bir atmosferin te\u015fvik edilmesini gerektirir. Bu, rekabet\u00e7i \u00fccret ve yan haklar, terfi \u015fans\u0131 ve olumlu bir i\u015fyeri ortam\u0131 sa\u011flamay\u0131 i\u00e7erir.<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">Etkili bir \u00e7al\u0131\u015fan deneyimi neden \u00f6nemlidir?<\/h2>\n\n<p>Olumlu \u00e7al\u0131\u015fan deneyimi \u00e7ok \u00f6nemlidir, \u00e7\u00fcnk\u00fc yaln\u0131zca bir \u00e7al\u0131\u015fan\u0131n kurumda kalma niyetini de\u011fil, ayn\u0131 zamanda \u00fcretkenli\u011fini ve ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 da belirler. Kurulu\u015flar art\u0131k \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131na odaklan\u0131yor \u00e7\u00fcnk\u00fc ba\u011fl\u0131l\u0131k g\u00f6steren \u00e7al\u0131\u015fanlara sahip \u015firketlerin, ba\u011fl\u0131l\u0131k g\u00f6stermeyen \u00e7al\u0131\u015fanlara sahip olanlara k\u0131yasla iki kat daha fazla gelir elde edece\u011fini biliyorlar.<\/p>\n\n<p>Etkili bir \u00e7al\u0131\u015fan deneyiminin neden \u00f6nemli oldu\u011funu inceleyelim.<\/p>\n\n<ul>\n<li><h3>Arzu Edilen \u0130\u015fyeri<\/h3>\u00d6ncelikle \u00e7al\u0131\u015fan deneyimine odaklanmak, i\u015fyerini daha cazip hale getirir. \u0130nsanlar i\u015fin e\u011flenceli olaca\u011f\u0131n\u0131 d\u00fc\u015f\u00fcnerek uyan\u0131rlarsa daha iyi bir g\u00fcn ge\u00e7irirler. \u00c7al\u0131\u015fan performans\u0131n\u0131 d\u00fc\u015f\u00fcren <a href=\"https:\/\/usqa.questionpro.com\/blog\/tr\/workplace-stress-2\/\">i\u015f yeri stresini<\/a> ve endi\u015fesini azaltmak i\u00e7in atmosferi \u00e7ekici hale getirin. Esnek programlar ve son teknoloji, kat\u0131l\u0131m\u0131 ve \u00fcretkenli\u011fi art\u0131rabilir.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u00dcretkenlik art\u0131yor<\/h3>D\u00fc\u015f\u00fcn\u00fclmesi gereken bir di\u011fer husus da \u015firketinizin prosed\u00fcrlerinin g\u00fcc\u00fc ve kayganl\u0131\u011f\u0131d\u0131r. \u0130zin talepleri, e\u011fitim veya i\u015f ak\u0131\u015flar\u0131yla ilgili s\u00fcre\u00e7leri d\u00fczene koymazsan\u0131z ekibiniz de\u011ferli zaman\u0131n\u0131 bo\u015fa harcar. \u00c7al\u0131\u015fanlar\u0131n \u00fcretken olabilmesi i\u00e7in s\u00fcre\u00e7leri basitle\u015ftirin. \u0130nsanlar \u015fikayet etmediklerinde, duyulduklar\u0131n\u0131 ve kendilerine de\u011fer verildi\u011fini hissettiklerinde daha iyi \u00e7al\u0131\u015f\u0131rlar.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u00c7al\u0131\u015fanlar\u0131n elde tutulmas\u0131nda art\u0131\u015f<\/h3>\u00c7al\u0131\u015fanlar\u0131 elde tutmak, kazanc\u0131 art\u0131rman\u0131n en iyi yollar\u0131ndan biridir. \u015eirket k\u00fclt\u00fcr\u00fcn\u00fcz insanlara \u00f6ncelik veriyorsa, \u0130stifa&#8217;n\u0131n zorluklar\u0131ndan kurtulabilirsiniz.<br\/><br\/>Ba\u011fl\u0131 ve memnun \u00e7al\u0131\u015fanlar i\u015flerinde daha uzun s\u00fcre kal\u0131rken, mutsuz \u00e7al\u0131\u015fanlar daha s\u0131k i\u015ften ayr\u0131l\u0131r veya devams\u0131zl\u0131k yapar. Bu durum \u00e7al\u0131\u015fanlar\u0131n moralini, \u00fcretkenli\u011fini, maliyetlerini ve insanlar\u0131n marka hakk\u0131ndaki d\u00fc\u015f\u00fcncelerini etkiler.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u0130\u015f yerinde \u00e7al\u0131\u015fan deneyimini iyile\u015ftirmek i\u00e7in temel fikirler<\/h2>\n\n<p>Bu s\u00fcrekli bir s\u00fcre\u00e7tir ve kurulu\u015flar\u0131n \u00e7al\u0131\u015fan deneyimi stratejisini daha iyi uygulayabilmeleri i\u00e7in g\u00f6zlerini ve kulaklar\u0131n\u0131 a\u00e7\u0131k tutmalar\u0131 gerekir. \u0130\u015fte kurulu\u015funuzdaki \u00e7al\u0131\u015fan deneyimini iyile\u015ftirmek i\u00e7in birka\u00e7 fikir.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/usqa.questionpro.com\/blog\/wp-content\/uploads\/2019\/10\/Blog_infographic_3.jpg\" alt=\"\"\/><\/figure>\n\n<ul>\n<li><h3>\u0130leti\u015fim kanallar\u0131n\u0131z\u0131 geli\u015ftirin<\/h3>\u00c7al\u0131\u015fanlar, y\u00f6neticilerine, \u0130K temsilcilerine ve y\u00f6netime ne d\u00fc\u015f\u00fcnd\u00fcklerini iletme konusunda kendilerini g\u00fcvende hissetmelidir. Uygun ileti\u015fim kanallar\u0131 kurmak ve bunlar\u0131 izlemek, iyile\u015ftirmek ve gerekirse yenilerini a\u00e7mak \u00f6nemlidir. \u00c7al\u0131\u015fanlar\u0131n t\u00fcm endi\u015felerini ele alman\u0131n ve \u00e7\u00f6z\u00fcmleri onlara bildirmenin yollar\u0131 olmal\u0131d\u0131r.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>Kariyer geli\u015fimi<\/h3>\u00c7al\u0131\u015fanlar\u0131n, \u00e7abalar\u0131n\u0131n onlar\u0131 nereye g\u00f6t\u00fcrece\u011fini, \u00e7al\u0131\u015fan yolculu\u011funun hangi a\u015famas\u0131nda olduklar\u0131n\u0131 ve s\u0131rada ne oldu\u011funu net bir \u015fekilde bilmeleri gerekir. \u00c7al\u0131\u015fanlar\u0131n gelecekleri konusunda kendilerini g\u00fcvende hissetmeleri \u00e7ok \u00f6nemlidir, \u00e7\u00fcnk\u00fc bu onlar\u0131n \u015firkette kalma niyetlerini belirler.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u0130\u015fe al\u0131mda onlar\u0131 \u015fa\u015f\u0131rt\u0131n<\/h3>\u00c7al\u0131\u015fanlar i\u00e7in i\u015fe al\u0131m deneyimi, kurum hakk\u0131ndaki ilk izlenimleri oldu\u011fu i\u00e7in kusursuz olmal\u0131d\u0131r. Bir ara\u015ft\u0131rmaya g\u00f6re, yeni i\u015fe giren adaylar\u0131n %33&#8217;\u00fc ilk alt\u0131 ay i\u00e7inde i\u015f de\u011fi\u015ftiriyor.<br\/><br\/>Her \u015fey i\u015fe al\u0131mla ilgili olmasa da, bunun b\u00fcy\u00fck bir k\u0131sm\u0131n\u0131n bununla ilgili olabilece\u011fini s\u00f6ylemek yanl\u0131\u015f olmaz. \u00c7al\u0131\u015fanlar \u015firkete kat\u0131ld\u0131klar\u0131nda olduk\u00e7a gergin olabilirler; tek yapman\u0131z gereken onlara ho\u015f kar\u015f\u0131land\u0131klar\u0131n\u0131 ve ailenin bir par\u00e7as\u0131 olduklar\u0131n\u0131 hissettirmektir.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>Bire bir g\u00f6r\u00fc\u015fmeler ger\u00e7ekle\u015ftirin<\/h3>Y\u00f6neticiler astlar\u0131yla s\u0131k s\u0131k d\u00fczenli toplant\u0131lar yapmal\u0131d\u0131r. D\u00fczenli kontroller, herhangi bir darbo\u011faz\u0131n \u00f6nlenmesine ve sorunlar\u0131n do\u011fru zamanda ele al\u0131nmas\u0131na yard\u0131mc\u0131 olur. D\u00fczenli bire bir g\u00f6r\u00fc\u015fmeler, \u00e7al\u0131\u015fanlarda g\u00fcven olu\u015fturmaya yard\u0131mc\u0131 olur; bu da \u00e7al\u0131\u015fanlar\u0131n kurulu\u015flarda kalmas\u0131n\u0131n \u00f6nemli bir nedenidir.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u00c7al\u0131\u015fan sa\u011fl\u0131\u011f\u0131. Sa\u011fl\u0131k ve finans<\/h3>K\u00fcresel ofislere ve \u00e7e\u015fitli ekiplere sahip kurulu\u015flarda, standart \u00e7al\u0131\u015fma saatlerinizi korumak zordur. Sa\u011fl\u0131kl\u0131 bir \u00e7al\u0131\u015fan ya\u015fam d\u00f6ng\u00fcs\u00fcn\u00fcn s\u00fcrd\u00fcr\u00fclmesi zorunludur ve bu hem bireyi hem de \u015firketi etkiler.<br\/><br\/>Mali sa\u011fl\u0131k da ayn\u0131 derecede \u00f6nemlidir; mali durumu y\u00f6netmek kolay de\u011fildir ve kesinlikle herkes bu konuda iyi de\u011fildir. Cuma g\u00fcnleri konu\u015fma yapmalar\u0131, oturumlar d\u00fczenlemeleri ve programlar y\u00fcr\u00fctmeleri i\u00e7in sa\u011fl\u0131k uzmanlar\u0131n\u0131 davet ederek i\u015fe ba\u015flayabilirsiniz. B\u00f6yle bir giri\u015fim harikalar yaratabilir, herkesi dahil etti\u011finizden emin olun.<br\/><br\/>\u00d6\u011frenci kredilerinizi daha iyi y\u00f6netmek i\u00e7in oturumlar yap\u0131n ve onlar\u0131 harcamalar\u0131 ve tasarruflar\u0131 konusunda uyan\u0131k hale getirin. \u0130\u015fyerinde bir finansal rehber, \u00e7al\u0131\u015fanlar i\u00e7in bir hayalin ger\u00e7ekle\u015fmesidir.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>Anketler d\u00fczenleyin<\/h3>Bunu yeterince vurgulayam\u0131yoruz, d\u00fczenli anketler yap\u0131n! Bu g\u00fc\u00e7l\u00fc bir ara\u00e7t\u0131r; \u00e7al\u0131\u015fanlar\u0131n ne hissetti\u011fi ve ne d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fc hakk\u0131nda size i\u00e7g\u00f6r\u00fc sa\u011flar ve kararlar alman\u0131za ve \u00e7al\u0131\u015fanlarla ilgili s\u00fcre\u00e7leri iyile\u015ftirmenize veya y\u00fckseltmenize yard\u0131mc\u0131 olabilecek veriler sunar.<br\/><br\/>Bir anketin uzun olmas\u0131 ve 100 soru i\u00e7ermesi gerekmez; basit tutun. \u00c7al\u0131\u015fanlar\u0131n\u0131zla ba\u011flant\u0131 kurmaya \u00e7al\u0131\u015f\u0131n. \u00c7al\u0131\u015fan deneyimini iyile\u015ftirmenize yard\u0131mc\u0131 olacak d\u00fcr\u00fcst yan\u0131tlar ve veriler alacaks\u0131n\u0131z.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>Maa\u015f ve di\u011fer yan haklar<\/h3>T\u00fcm \u00e7al\u0131\u015fanlar sadece maa\u015fa \u00f6nem vermez, baz\u0131 yan haklar da ayn\u0131 derecede \u00f6nem ta\u015f\u0131r. Bu, di\u011fer \u015feylerin yan\u0131 s\u0131ra e\u011fitim, <a href=\"https:\/\/usqa.questionpro.com\/blog\/employee-wellness-survey\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00e7al\u0131\u015fanlar\u0131n sa\u011fl\u0131kl\u0131 ya\u015fam<\/a> programlar\u0131, sa\u011fl\u0131k sigortas\u0131 veya esneklik olabilir. Her ne olursa olsun, g\u00fcncel olmal\u0131 ve g\u00fcncel kalmal\u0131s\u0131n\u0131z. Bu konuda \u00e7al\u0131\u015fanlarla do\u011frudan konu\u015fmak iyi bir fikirdir ve y\u00f6neticiler toplant\u0131lar s\u0131ras\u0131nda bunlar\u0131 not almal\u0131d\u0131r.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>Empati kurun<\/h3>\u00c7al\u0131\u015fanlar\u0131n\u0131z g\u00f6rev s\u00fcreleri boyunca ne ya\u015farsa ya\u015fas\u0131n, siz de hepsini olmasa da baz\u0131lar\u0131n\u0131 ya\u015fam\u0131\u015fs\u0131n\u0131zd\u0131r. \u00c7al\u0131\u015fan deneyimini iyile\u015ftirmek i\u00e7in bu deneyimlerden yararlan\u0131n ve \u00e7al\u0131\u015fan deneyimini daha iyi hale getirece\u011fini d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fcz de\u011fi\u015fiklikler yap\u0131n. \u00c7al\u0131\u015fanlarla do\u011frudan konu\u015fun, d\u00fcr\u00fcst fikirlerini sorun ve getirebilecekleri olumlu de\u011fi\u015fiklikleri onlara bildirin. Payla\u015fmaktan mutluluk duyacaklard\u0131r.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u00c7al\u0131\u015fan Deneyimini \u0130yile\u015ftirmenin M\u00fc\u015fteri Deneyimine Etkisi<\/h2>\n\n<p>M\u00fc\u015fteri deneyimi, d\u00fcnyadaki i\u015fletmelerin %80&#8217;ine hakimdir. \u0130\u015fletmeler yaln\u0131zca yat\u0131r\u0131m getirilerini art\u0131rmak i\u00e7in m\u00fc\u015fteri deneyimlerine \u00f6ncelik veriyor. Ayr\u0131ca, i\u015fyerindeki sorunlar\u0131 g\u00f6rmezden geliyorlar ve \u00e7al\u0131\u015fan memnuniyetini sa\u011flamak i\u00e7in yeterince \u00e7aba g\u00f6stermiyorlar.<\/p>\n\n<p>\u00c7al\u0131\u015fanlar\u0131n\u0131 \u00f6nemseyen insanlar m\u00fc\u015fterilerini de \u00f6nemser. \u00c7al\u0131\u015fanlar\u0131n deneyimleri iyile\u015ftirilmeden en iyi m\u00fc\u015fteri hizmeti m\u00fcmk\u00fcn olmayacakt\u0131r. K\u00f6t\u00fc bir \u00e7al\u0131\u015fan\u0131n i\u015finin m\u00fc\u015fterisi \u00fczerinde etkisi vard\u0131r &#8211; bu \u00f6ncelikle gelir kayb\u0131nda i\u015f sonu\u00e7lar\u0131na neden olur.<\/p>\n\n<p>Olumlu bir i\u015f deneyimine sahip \u00e7al\u0131\u015fanlar\u0131n m\u00fckemmel m\u00fc\u015fteri hizmeti sunma olas\u0131l\u0131\u011f\u0131 daha y\u00fcksektir, bu da memnun m\u00fc\u015fterilere ve artan m\u00fc\u015fteri sadakatine yol a\u00e7ar.<\/p>\n\n<p>\u0130\u015fte \u00e7al\u0131\u015fan deneyiminin m\u00fc\u015fteri deneyimini nas\u0131l etkileyebilece\u011fine dair baz\u0131 \u00f6rnekler:<\/p>\n\n<ul>\n<li><h3>\u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131<\/h3>Ba\u011fl\u0131l\u0131k duyan \u00e7al\u0131\u015fanlar\u0131n kendilerini i\u015flerine adamalar\u0131 daha olas\u0131d\u0131r ve bu \u00e7al\u0131\u015fanlar kendilerini g\u00f6revlerinden sorumlu hissederler. M\u00fc\u015fterilere \u00fcst\u00fcn hizmet sunma konusunda kararl\u0131d\u0131rlar ve bu da m\u00fc\u015fteri memnuniyetine yol a\u00e7abilir.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>E\u011fitim ve Geli\u015fim<\/h3>E\u011fitim ve geli\u015fim \u015fans\u0131 verildi\u011finde, \u00e7al\u0131\u015fanlar yeteneklerini ve i\u015flerinde kendilerine olan g\u00fcvenlerini geli\u015ftirirler. Sonu\u00e7 olarak, \u00e7al\u0131\u015fanlar sorulara yan\u0131t vermeye ve sorunlar\u0131 ele almaya daha iyi haz\u0131rland\u0131klar\u0131 i\u00e7in m\u00fc\u015fteriler daha iyi bir genel deneyim ya\u015fayabilir.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u015eirket K\u00fclt\u00fcr\u00fc ve Ortam\u0131<\/h3>Destekleyici bir fiziksel \u00e7al\u0131\u015fma ortam\u0131, \u00e7al\u0131\u015fanlar\u0131n aidiyet ve topluluk duygusunu geli\u015ftirebilir. \u00c7al\u0131\u015fanlar kendilerine de\u011fer verildi\u011fini ve desteklendiklerini hissettiklerinde m\u00fc\u015fterilere kaliteli hizmet sunma konusunda daha istekli olurlar.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>G\u00fc\u00e7lendirme<\/h3><a href=\"https:\/\/usqa.questionpro.com\/blog\/tr\/employee-empowerment-2\/\">Yetkilendirilmi\u015f \u00e7al\u0131\u015fanlar<\/a>, kendileri i\u00e7in karar verme ve sorunlara \u00e7\u00f6z\u00fcm bulma \u00f6zg\u00fcrl\u00fc\u011f\u00fcne sahiptir. Bu sayede daha ki\u015fiselle\u015ftirilmi\u015f bir m\u00fc\u015fteri deneyimi ve daha h\u0131zl\u0131 \u00e7\u00f6z\u00fcm s\u00fcreleri ortaya \u00e7\u0131kabilir.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u0130leti\u015fim<\/h3>\u00c7al\u0131\u015fanlar ve m\u00fc\u015fteriler aras\u0131nda tatmin edici bir m\u00fc\u015fteri deneyimi i\u00e7in iyi bir ileti\u015fim \u015fartt\u0131r. \u00c7al\u0131\u015fanlar, m\u00fc\u015fterilerle konu\u015furken ho\u015f bir deneyim ya\u015fad\u0131klar\u0131nda onlara hizmet etmek ve onlarla daha yak\u0131n ba\u011flar geli\u015ftirmek i\u00e7in daha donan\u0131ml\u0131 olurlar.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u00c7al\u0131\u015fan deneyimi \u00f6l\u00e7\u00fcm\u00fc<\/h2>\n\n<p>\u00c7al\u0131\u015fan deneyimi \u00f6l\u00e7\u00fcm\u00fc, \u00e7al\u0131\u015fan deneyimlerini anlamak i\u00e7in verilerin toplanmas\u0131n\u0131 ve de\u011ferlendirilmesini i\u00e7erir. \u015eirket k\u00fclt\u00fcr\u00fc, ba\u011fl\u0131l\u0131k, ileti\u015fim, e\u011fitim ve geli\u015fim ve genel memnuniyet hakk\u0131nda geri bildirim toplar.<\/p>\n\n<p>\u00d6rne\u011fin, bir \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 anketi \u015fablonu, \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 \u00f6l\u00e7menin basit ama do\u011fru bir yoludur. A\u015fa\u011f\u0131da \u00e7al\u0131\u015fan deneyimini \u00f6l\u00e7meye y\u00f6nelik baz\u0131 yayg\u0131n teknikler yer almaktad\u0131r:<\/p>\n\n<ul>\n<li><h3>\u00c7al\u0131\u015fan anketleri<\/h3>\u00c7al\u0131\u015fan geri bildirimleri s\u0131kl\u0131kla anketler arac\u0131l\u0131\u011f\u0131yla toplan\u0131r. D\u00fcr\u00fcst yan\u0131tlar\u0131 te\u015fvik etmek i\u00e7in anketleri anonim bir \u015fekilde yapmak m\u00fcmk\u00fcnd\u00fcr. \u00c7al\u0131\u015fan deneyiminin sorularla ele al\u0131nabilecek y\u00f6nleri aras\u0131nda i\u015f memnuniyeti, \u015firket k\u00fclt\u00fcr\u00fc, ileti\u015fim ve e\u011fitim ve geli\u015fim yer almaktad\u0131r.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>Odak Gruplar\u0131<\/h3>Odak gruplar\u0131, \u00e7al\u0131\u015fan deneyimiyle ilgili belirli konular\u0131 tart\u0131\u015fmak \u00fczere k\u00fc\u00e7\u00fck bir grup \u00e7al\u0131\u015fan\u0131n bir araya getirilmesini i\u00e7erir. Bu yakla\u015f\u0131m daha derinlemesine tart\u0131\u015fmalara olanak tan\u0131r ve \u00e7al\u0131\u015fanlar\u0131n deneyimleri hakk\u0131nda ayd\u0131nlat\u0131c\u0131 bilgiler sunabilir.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>Bire Bir G\u00f6r\u00fc\u015fmeler<\/h3>\u00c7al\u0131\u015fanlarla birebir g\u00f6r\u00fc\u015fmeler yap\u0131larak deneyimleri hakk\u0131nda g\u00f6r\u00fc\u015fleri al\u0131nmaktad\u0131r. Bu teknik daha bireyselle\u015ftirilmi\u015f girdi sa\u011flar ve belirli sorunlar veya potansiyel geli\u015fim alanlar\u0131 hakk\u0131ndaki ayr\u0131nt\u0131lar\u0131 ortaya \u00e7\u0131karabilir.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u00c7\u0131k\u0131\u015f G\u00f6r\u00fc\u015fmeleri<\/h3>\u015eirketten ayr\u0131lan \u00e7al\u0131\u015fanlarla \u00e7\u0131k\u0131\u015f g\u00f6r\u00fc\u015fmeleri yap\u0131l\u0131r. Bu yakla\u015f\u0131m, \u00e7al\u0131\u015fanlar\u0131n neden i\u015ften ayr\u0131ld\u0131\u011f\u0131n\u0131 ortaya \u00e7\u0131karabilir ve <a href=\"https:\/\/usqa.questionpro.com\/blog\/organizational-chart\/\">kurumsal \u015femay\u0131<\/a> iyile\u015ftirme f\u0131rsatlar\u0131n\u0131 vurgulayabilir.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>Performans \u00d6l\u00e7\u00fctleri<\/h3>\u00c7al\u0131\u015fan deneyimi, devams\u0131zl\u0131k, \u00fcretkenlik ve \u00e7al\u0131\u015fan devir oran\u0131 gibi <a href=\"https:\/\/usqa.questionpro.com\/blog\/key-performance-indicators\/\">temel performans g\u00f6stergelerinden<\/a> elde edilebilir. \u00d6rne\u011fin, y\u00fcksek bir i\u015fg\u00fcc\u00fc devir oran\u0131, \u00e7al\u0131\u015fan deneyimiyle ilgili sorunlar\u0131n bir i\u015fareti olabilir.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u00c7al\u0131\u015fan deneyimini iyile\u015ftirmek i\u00e7in QuestionPro \u0130\u015f G\u00fcc\u00fc<\/h2>\n\n<p>QuestionPro Workforce, i\u015fletmelerin \u00e7al\u0131\u015fan deneyimini \u00f6l\u00e7mesine ve geli\u015ftirmesine yard\u0131mc\u0131 olan bir platformdur. \u0130\u015fte platformu kullanarak \u00e7al\u0131\u015fan deneyimini iyile\u015ftirmek i\u00e7in at\u0131labilecek baz\u0131 ad\u0131mlar:<\/p>\n\n<ul>\n<li><h3>\u00c7al\u0131\u015fan Anketleri Yap\u0131n<\/h3>\u015eirket k\u00fclt\u00fcr\u00fc, ileti\u015fim, e\u011fitim ve geli\u015fim de dahil olmak \u00fczere \u00e7al\u0131\u015fan deneyiminin \u00e7e\u015fitli alanlar\u0131nda girdi elde etmek i\u00e7in QuestionPro Workforce kullanarak \u00e7al\u0131\u015fan anketleri olu\u015fturun ve sunun. Platform, benzersiz gereksinimlerinize g\u00f6re uyarlanm\u0131\u015f anketler tasarlamak i\u00e7in \u00e7e\u015fitli anket \u015fablonlar\u0131 ve \u00f6zelle\u015ftirme olanaklar\u0131 sunar.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>Anket Sonu\u00e7lar\u0131n\u0131 Analiz Edin<\/h3>Anket bulgular\u0131n\u0131 analiz etmek ve geli\u015ftirilecek alanlar\u0131 belirlemek i\u00e7in platformdaki raporlama ve analiz ara\u00e7lar\u0131n\u0131 kullan\u0131n. Platform, verileri anlaman\u0131za yard\u0131mc\u0131 olmak i\u00e7in \u00e7e\u015fitli grafikler, \u00e7izelgeler ve g\u00f6rseller sunar.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u00c7al\u0131\u015fan deneyimini iyile\u015ftirmek i\u00e7in harekete ge\u00e7in<\/h3>Anket bulgular\u0131ndan \u00f6\u011frendi\u011finiz i\u00e7g\u00f6r\u00fclere dayanarak \u00e7al\u0131\u015fan deneyiminde de\u011fi\u015fiklikler uygulay\u0131n. \u00d6rne\u011fin, anket sonu\u00e7lar\u0131 \u00e7al\u0131\u015fanlar\u0131n pozisyonlar\u0131nda deste\u011fe ihtiya\u00e7 duyduklar\u0131n\u0131 g\u00f6steriyorsa, e\u011fitim ve geli\u015fim i\u00e7in daha fazla olanak sunmak \u00fczere harekete ge\u00e7in.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u0130lerlemeyi \u0130zleme<\/h3>Zaman i\u00e7indeki ilerlemenizden ve yapt\u0131\u011f\u0131n\u0131z ayarlamalar\u0131n etkilerinden haberdar olmak i\u00e7in platformdan yararlan\u0131n. Platformun raporlama \u00f6zelliklerini kullanarak, \u00e7al\u0131\u015fan deneyiminin nas\u0131l de\u011fi\u015fti\u011fini de\u011ferlendirmek i\u00e7in anket sonu\u00e7lar\u0131n\u0131 zaman i\u00e7inde kar\u015f\u0131la\u015ft\u0131rabilirsiniz.<\/li>\n<\/ul>\n\n<ul>\n<li><h3>\u00c7al\u0131\u015fanlar\u0131n Kat\u0131l\u0131m\u0131n\u0131 Sa\u011flay\u0131n<\/h3>\u00c7al\u0131\u015fanlar\u0131 bilgilendirmek ve \u00e7al\u0131\u015fan deneyimini geli\u015ftirme s\u00fcrecine dahil etmek i\u00e7in platformun kat\u0131l\u0131m se\u00e7eneklerini kullan\u0131n. \u00d6rne\u011fin, anket sonu\u00e7lar\u0131n\u0131 ve \u00e7al\u0131\u015fan deneyimini iyile\u015ftirmek i\u00e7in yap\u0131lan eylemleri tart\u0131\u015fmak i\u00e7in platformu kullan\u0131n.<\/li>\n<\/ul>\n\n<p>\u00c7al\u0131\u015fan deneyimini iyile\u015ftirmek, en iyi yetenekleri \u00e7ekmek ve elde tutmak, \u00fcretkenli\u011fi art\u0131rmak ve olumlu bir i\u015fyeri k\u00fclt\u00fcr\u00fcn\u00fc te\u015fvik etmek isteyen i\u015fletmeler i\u00e7in kritik \u00f6neme sahiptir. Kurulu\u015flar, QuestionPro Workforce gibi platformlar\u0131 kullanarak \u00e7al\u0131\u015fanlardan de\u011ferli geri bildirimler toplayabilir, iyile\u015ftirme alanlar\u0131n\u0131 belirleyebilir ve olumlu bir \u00e7al\u0131\u015fan deneyimi yaratmak i\u00e7in harekete ge\u00e7ebilir.<\/p>\n\n<p>\u0130\u015fletmeler, uzun vadeli ba\u015far\u0131 elde etmek i\u00e7in ba\u011fl\u0131l\u0131\u011f\u0131, motivasyonu ve \u00fcretkenli\u011fi te\u015fvik eden bir \u00e7al\u0131\u015fma ortam\u0131 yaratarak \u00e7al\u0131\u015fan deneyimini iyile\u015ftirmeye odaklanmal\u0131d\u0131r. Olumlu bir i\u015f deneyimine sahip \u00e7al\u0131\u015fanlar\u0131n m\u00fckemmel m\u00fc\u015fteri hizmeti sunma olas\u0131l\u0131\u011f\u0131 daha y\u00fcksektir, bu da memnun m\u00fc\u015fterilere ve artan m\u00fc\u015fteri sadakatine yol a\u00e7ar.<\/p>\n\n<p>QuestionPro Workforce&#8217;un kurulu\u015funuza nas\u0131l fayda sa\u011flayabilece\u011fi hakk\u0131nda daha fazla bilgi edinmek i\u00e7in bug\u00fcn bir demo rezervasyonu yap\u0131n.<\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/workforce\/book-a-demo\/?sourceRef=blog\" target=\"_blank\" rel=\"noopener\">\n  <button>DEMO REZERVASYONU YAPIN<\/button>\n<\/a>       <a href=\"https:\/\/www.questionpro.com\/workforce\/\" rel=\"noopener\">\n  <button>DAHA FAZLA BI\u0307LGI\u0307 EDI\u0307NI\u0307N<\/button>\n<\/a><\/p><p><\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\">7<\/span> <span class=\"rt-label rt-postfix\">minutes read<\/span><\/span> Kurulu\u015flar, g\u00fcn\u00fcm\u00fcz\u00fcn rekabet\u00e7i i\u015f ortam\u0131nda \u00e7al\u0131\u015fan deneyimini iyile\u015ftirmenin \u00e7ok \u00f6nemli oldu\u011funun fark\u0131ndad\u0131r. \u00c7al\u0131\u015fanlar art\u0131k sadece i\u015f makinesinin par\u00e7alar\u0131 de\u011fil. G\u00fcn\u00fcm\u00fczde [&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":786643,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1162],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00c7al\u0131\u015fan Deneyimini \u0130yile\u015ftirme: Nedir, Fikirler + \u0130pu\u00e7lar\u0131<\/title>\n<meta name=\"description\" content=\"\u00c7al\u0131\u015fan deneyimini iyile\u015ftirmek \u00f6nemlidir. \u00c7al\u0131\u015fan kayb\u0131n\u0131 azaltmak ve \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 ve \u00fcretkenli\u011fini art\u0131rmak i\u00e7in 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