{"id":794795,"date":"2022-03-29T11:00:03","date_gmt":"2022-03-29T11:00:03","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/bir-google-incelemesi-nasil-silinir-ipuclari-ve-ornekler\/"},"modified":"2022-03-29T11:00:03","modified_gmt":"2022-03-29T11:00:03","slug":"bir-google-incelemesi-nasil-silinir-ipuclari-ve-ornekler","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/tr\/bir-google-incelemesi-nasil-silinir-ipuclari-ve-ornekler\/","title":{"rendered":"Bir Google incelemesi nas\u0131l silinir? \u0130pu\u00e7lar\u0131 ve \u00d6rnekler"},"content":{"rendered":"

Olumsuz bir Google My Business incelemesi<\/a> mi ald\u0131n\u0131z? Bir Google incelemesini nas\u0131l silece\u011finiz ve bunun i\u015fletmenizi nas\u0131l etkileyece\u011fi hakk\u0131nda konu\u015fal\u0131m.<\/span><\/p>\n

Olumsuz Google My Business de\u011ferlendirmeleri bir marka itibar\u0131 kabusu ba\u015flatabilir. Herhangi bir i\u015fletme i\u00e7in \u00e7evrimi\u00e7i incelemelerin \u00f6neminin genellikle m\u00fc\u015fteri deneyiminin ba\u015flang\u0131c\u0131 oldu\u011fu iyi bilinmektedir. <\/span><\/p>\n

Kullan\u0131c\u0131lar bir yere gitmeden ya da bir \u00fcr\u00fcn veya hizmet sat\u0131n almadan \u00f6nce deneyimli kullan\u0131c\u0131lar\u0131n yorumlar\u0131n\u0131 okuyacakt\u0131r. Ancak son zamanlarda yap\u0131lan ara\u015ft\u0131rmalar, insanlar\u0131n \u00e7o\u011funlukla olumlu ele\u015ftiriler alan ancak en az\u0131ndan birka\u00e7 olumsuz ele\u015ftirisi olan bir \u015firkete g\u00fcvenme olas\u0131l\u0131\u011f\u0131n\u0131n daha y\u00fcksek oldu\u011funu g\u00f6stermektedir. <\/span><\/p>\n

Google yorumlar\u0131n\u0131n nas\u0131l silinece\u011fini \u00f6\u011frenmek neden \u00f6nemlidir?<\/h2>\n

Bunun nedeni, en az bir ki\u015finin olumsuz bir deneyim ya\u015famas\u0131d\u0131r; bu da \u015firketi insanile\u015ftirir \u00e7\u00fcnk\u00fc hata yapmak normaldir. Bu nedenle, olumsuz bir ele\u015ftiri al\u0131rsan\u0131z, kibarca cevap verin ve sorunla m\u00fccadele etmek yerine sorunu ele al\u0131n; kriz muhtemelen \u00f6nlenecektir. <\/span><\/p>\n

Ancak, olumsuz yorumlar\u0131n k\u00fc\u00e7\u00fck bir y\u00fczdesinden daha fazlas\u0131 m\u00fc\u015fterinin marka alg\u0131s\u0131n\u0131 etkileyecek ve sonu\u00e7ta d\u00f6n\u00fc\u015f\u00fcme zarar verecektir. \u00d6yleyse, olumsuz yorumlar\u0131n size kar\u015f\u0131 neler yapabilece\u011finden, olumlu yorumlar\u0131 nas\u0131l te\u015fvik edece\u011finizden ve olumsuz bir marka itibar\u0131ndan nas\u0131l kurtulaca\u011f\u0131n\u0131zdan bahsedelim.<\/span><\/p>\n

Olumsuz bir Google incelemesini kald\u0131rabilir miyim?<\/span><\/h2>\n

K\u0131sa cevap hay\u0131r. Google My Business profilinizdeki olumsuz bir yorumu tek bir t\u0131klamayla tamamen silemezsiniz. <\/span><\/p>\n

Facebook ve Instagram gibi baz\u0131 platformlar ve sosyal medya a\u011flar\u0131, hangi yorum ve de\u011ferlendirmelerin sayfan\u0131zda kalaca\u011f\u0131n\u0131 ve hangilerini silebilece\u011finizi kontrol etmenize izin verecektir. Ancak, Google My Business esas olarak bir inceleme portal\u0131 olarak hareket etti\u011finden, bir m\u00fc\u015fterinin incelemesinden kurtulmak neredeyse imkans\u0131zd\u0131r.<\/span><\/p>\n

Olumsuz de\u011ferlendirmeleri silebilmek, Google My Business gibi bir de\u011ferlendirme portal\u0131n\u0131n temel amac\u0131n\u0131 ortadan kald\u0131racakt\u0131r. Sonu\u00e7ta, m\u00fc\u015fterilerin olumlu ve olumsuz deneyimlerini burada bildirmeleri ve b\u00f6ylece di\u011fer m\u00fc\u015fterilerin yollar\u0131n\u0131 bulmalar\u0131na yard\u0131mc\u0131 olmalar\u0131 gerekiyor. <\/span><\/p>\n

Bu nedenle, derecelendirme portallar\u0131 daha derin bir anlama sahiptir ve \u00f6ncelikle \u015firketlere de\u011fil m\u00fc\u015fterilere hizmet eder. E\u011fer her \u015firket t\u00fcm olumsuz yorumlar\u0131 silebilseydi, bu \u00e7o\u011fu i\u015fletmenin \u00e7arp\u0131k bir resmini ortaya koyard\u0131. <\/span><\/p>\n

Ancak \u015firketler olumsuz bir yorum ald\u0131klar\u0131nda, \u00f6zellikle de bu yorumlar haks\u0131zsa ve hatta y\u00fcr\u00fcrl\u00fckteki yasalar\u0131 ihlal ediyorsa, tamamen g\u00fc\u00e7s\u00fcz de\u011fildir; olumsuz yorumlara tepki vermenin \u00e7e\u015fitli yollar\u0131 vard\u0131r. Baz\u0131lar\u0131 hakk\u0131nda konu\u015fal\u0131m.<\/span><\/p>\n

Olumsuz GMB de\u011ferlendirmeleri nas\u0131l yan\u0131tlan\u0131r?<\/span><\/h2>\n

\u00d6ncelikle, Google My Business’taki olumsuz yorumlara her zaman m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede yan\u0131t verin. En \u00f6nemli \u015fey, bir m\u00fc\u015fterinin Google My Business profilinizdeki olumsuz yorumuna ilk olarak uygun \u015fekilde tepki vermenizdir. <\/span><\/p>\n

\u0130\u015finizde her g\u00fcn i\u015fler yolunda gitmeyebilir. Bazen k\u00f6t\u00fc bir g\u00fcn ge\u00e7irirsiniz; bazen de bir m\u00fc\u015fteri k\u00f6t\u00fc bir g\u00fcn ge\u00e7irir ve bu durumdan rahats\u0131z olur. M\u00fc\u015fterilerin olumsuz yorumlar\u0131nda hakl\u0131 oldu\u011funu d\u00fc\u015f\u00fcn\u00fcyorsan\u0131z, hikayeyi kendi a\u00e7\u0131n\u0131zdan anlat\u0131n, \u00f6z\u00fcr dileyin ve iyile\u015ftirme s\u00f6z\u00fc verin. <\/span><\/p>\n

\u0130yi haber \u015fu ki, Google My Business \u00fczerinden \u00f6z\u00fcr dileyerek yan\u0131t vermek sizin i\u00e7in zahmetsiz. D\u00fczenli olarak olumsuz yorumlar almad\u0131\u011f\u0131n\u0131z s\u00fcrece, olumsuz bir yoruma yan\u0131t olarak yapt\u0131\u011f\u0131n\u0131z yorumu okuyan di\u011fer m\u00fc\u015fteriler bunu dikkate alacakt\u0131r. Yani pani\u011fe gerek yok.<\/span><\/p>\n

Olumsuz bir yoruma hemen yan\u0131t vermek daha iyidir. Olumsuz yoruma<\/a> hemen ve ayr\u0131nt\u0131l\u0131 bir \u015fekilde yan\u0131t verecek zaman\u0131n\u0131z yoksa, en az\u0131ndan m\u00fc\u015fterilerinize olumsuz yorumu g\u00f6rd\u00fc\u011f\u00fcn\u00fcz\u00fc ve konuyla ilgilenece\u011finizi belirtin. <\/span><\/p>\n

Google My Business’ta haks\u0131z olumsuz yorumlarla ba\u015fa \u00e7\u0131kma<\/span><\/h2>\n

\u00d6ncelikle, Google My Business’tan olumsuz yorumu g\u00f6zden ge\u00e7irmesini ve nihayetinde kald\u0131rmas\u0131n\u0131 istemek niyetinde olsan\u0131z bile, Google My Business’ta haks\u0131z olumsuz ele\u015ftirileri asla yorumsuz b\u0131rakmay\u0131n. <\/span><\/p>\n

Olgusal olarak da hakl\u0131 olan olumsuz bir m\u00fc\u015fteri yorumunun silinmesi \u00e7ok olas\u0131 olmasa bile bu m\u00fcmk\u00fcnd\u00fcr. Olumsuz bir yorumu kontrol ederken Google My Business size birka\u00e7 se\u00e7enek sunar:<\/span><\/p>\n

1. Negatif derecelendirme bu konum i\u00e7in ge\u00e7erli de\u011fildir<\/span><\/h3>\n

\u00d6rne\u011fin, Google My Business’ta birden fazla konumunuz oldu\u011funu ve yanl\u0131\u015f bir konum i\u00e7in olumsuz bir yorum ald\u0131\u011f\u0131n\u0131z\u0131 varsayal\u0131m. Bu durumda, ilgisiz ve gerek\u00e7esiz bir olumsuz yorumu silmek i\u00e7in bu se\u00e7ene\u011fi se\u00e7ebilirsiniz.<\/span><\/p>\n

2. \u00c7\u0131kar \u00e7at\u0131\u015fmas\u0131<\/span><\/h3>\n

Olumsuz de\u011ferlendirmenin haks\u0131z oldu\u011funu veya yanl\u0131\u015f ger\u00e7eklere dayand\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcyorsan\u0131z bu se\u00e7ene\u011fi se\u00e7in. Google My Business daha sonra olumsuz yorumu g\u00f6zden ge\u00e7irecektir. Ancak bu zaman alabilir, bu nedenle olumsuz m\u00fc\u015fteri yorumunun kald\u0131r\u0131lmas\u0131 biraz zaman alabilece\u011finden, haks\u0131z olsa bile bununla ba\u015fa \u00e7\u0131kmaya haz\u0131rl\u0131kl\u0131 olun. Bu nedenle, bir kez daha: Haks\u0131z oldu\u011funu d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fcz olumsuz bir m\u00fc\u015fteri yorumuna tepki verin, b\u00f6ylece \u00e7ok uzun s\u00fcre yorumsuz g\u00f6r\u00fcnmez.<\/span><\/p>\n

3. Olumsuz bir incelemede sak\u0131ncal\u0131 veya cinsel i\u00e7erikli i\u00e7erik<\/span><\/h3>\n

Olumsuz m\u00fc\u015fteri yorumunuz sald\u0131rgan veya cinsel i\u00e7erikli ise bu se\u00e7ene\u011fi se\u00e7ebilirsiniz. Google My Business muhtemelen bu m\u00fc\u015fteri yorumunu h\u0131zl\u0131 bir \u015fekilde silecektir.<\/span><\/p>\n

4. Veri koruma kanunu a\u00e7\u0131s\u0131ndan sorgulanabilir<\/span><\/h3>\n

\u00d6rne\u011fin, olumsuz m\u00fc\u015fteri yorumu bir \u00e7al\u0131\u015fan\u0131n ad\u0131n\u0131 i\u00e7eriyorsa, bu se\u00e7ene\u011fi belirleyebilirsiniz. Google’\u0131n m\u00fc\u015fteri yorumunun tamam\u0131n\u0131 m\u0131 silece\u011fini yoksa yaln\u0131zca olumsuz derecelendirmeyi mi de\u011fi\u015ftirece\u011fini tahmin etmek zordur. \u0130ncelemenin temelde hakl\u0131 oldu\u011fu kan\u0131tlan\u0131rsa ikinci se\u00e7ene\u011fin ger\u00e7ekle\u015fme olas\u0131l\u0131\u011f\u0131 daha y\u00fcksektir.<\/span><\/p>\n

5. Yasal sorun<\/span><\/h3>\n

Buna kimlik av\u0131 giri\u015fimleri, a\u00e7\u0131k\u00e7a “sat\u0131n al\u0131nm\u0131\u015f” olumsuz m\u00fc\u015fteri yorumlar\u0131, k\u00f6t\u00fc niyetli olumsuz m\u00fc\u015fteri yorumlar\u0131 veya \u00fcr\u00fcn reklam yerle\u015ftirme dahildir. Bu ayn\u0131 zamanda, olumsuz ele\u015ftirinin as\u0131l konuya ili\u015fkin sa\u011flam temellere dayanan bir a\u00e7\u0131klama i\u00e7ermemesi halinde, hakaret ve a\u015fa\u011f\u0131lamay\u0131 da kapsamaktad\u0131r.<\/span><\/p>\n

\u2192 Google My Business, Google My Business m\u00fc\u015fteri incelemeleri i\u00e7in i\u00e7erik y\u00f6nergelerini burada a\u00e7\u0131klamaktad\u0131r<\/a><\/p>\n

\u2192 Olumsuz bir yorum nas\u0131l silinir<\/a><\/p>\n

Haks\u0131z oldu\u011funda bir Google incelemesi nas\u0131l silinir?<\/span><\/h2>\n

Bu sorunun cevab\u0131 basit: olumsuz bir yorumu kald\u0131rmak sizin i\u00e7in hayati \u00f6nem ta\u015f\u0131yorsa bir avukat tutun. Adresi Google k\u00fcnyesinde bulabilir veya do\u011frudan Google Hukuk Departman\u0131 ile ileti\u015fime ge\u00e7ebilirsiniz.<\/span><\/p>\n

Ancak her zaman akl\u0131n\u0131zda bulundurun: Yukar\u0131da da a\u00e7\u0131kland\u0131\u011f\u0131 gibi, zaman zaman daha az olumlu bir m\u00fc\u015fteri yorumu almak \u00e7ok insani bir durumdur. M\u00fcmk\u00fcn oldu\u011funca \u00e7ok say\u0131da olumlu m\u00fc\u015fteri yorumu ald\u0131\u011f\u0131n\u0131zdan emin olun.<\/span><\/p>\n

QuestionPro’nun itibar y\u00f6netimi<\/a> uygulamas\u0131, Google My Business’ta herhangi bir incelemeyi ka\u00e7\u0131rmamak i\u00e7in bir bildirim i\u015flevi sa\u011flar. Bildirimler ak\u0131ll\u0131 telefonunuzda, iPad’inizde veya bilgisayar\u0131n\u0131z\u0131n ekran\u0131nda g\u00f6r\u00fcn\u00fcr.<\/p>\n","protected":false},"excerpt":{"rendered":"

Olumsuz bir Google My Business incelemesi mi ald\u0131n\u0131z? Bir Google incelemesini nas\u0131l silece\u011finiz ve bunun i\u015fletmenizi nas\u0131l etkileyece\u011fi hakk\u0131nda konu\u015fal\u0131m. […]<\/p>\n","protected":false},"author":49,"featured_media":707107,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1114],"tags":[],"class_list":{"0":"post-794795","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-pazar-arastirmasi-tr","8":"entry"},"yoast_head":"\nBir Google incelemesi nas\u0131l silinir? \u0130pu\u00e7lar\u0131 ve \u00d6rnekler | QuestionPro<\/title>\n<meta name=\"description\" content=\"Olumsuz bir Google My Business incelemesi mi ald\u0131n\u0131z? 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