{"id":802978,"date":"2020-09-14T03:23:17","date_gmt":"2020-09-14T03:23:17","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/the-customer-experience-of-cx\/"},"modified":"2020-09-14T03:23:17","modified_gmt":"2020-09-14T03:23:17","slug":"the-customer-experience-of-cx","status":"publish","type":"post","link":"https:\/\/qa-release.questionpro.com\/blog\/tr\/the-customer-experience-of-cx\/","title":{"rendered":"CX’in M\u00fc\u015fteri Deneyimi"},"content":{"rendered":"Reading Time: <\/span> 2<\/span> minutes read<\/span><\/span>

Nas\u0131l yap\u0131yoruz’dan nas\u0131l yapt\u0131k’a ge\u00e7i\u015f<\/h2>\n

Her m\u00fc\u015fteri deneyiminin \u00f6z\u00fc, etkile\u015fimde bulunaca\u011f\u0131n\u0131z her m\u00fc\u015fteridir. Kim olduklar\u0131n\u0131, neye ihtiya\u00e7 duyduklar\u0131n\u0131 ve markan\u0131z\u0131n onlarla nas\u0131l etkile\u015fime girdi\u011fini bilmek i\u00e7in zaman harcaman\u0131z\u0131n nedeni bu m\u00fc\u015fterilerdir. Her seviyede! <\/span><\/p>\n

M\u00fc\u015fteri deneyiminin bir par\u00e7as\u0131 da sizinle ve markan\u0131zla etkile\u015fime ge\u00e7tiklerinde onlar\u0131 dinlemektir. Bunu ba\u015farman\u0131n pek \u00e7ok yolu vard\u0131r: Elinizde bir not defteri, kalem ve \u015fekerle \u015fehirde dola\u015farak yabanc\u0131lara \u015feker kar\u015f\u0131l\u0131\u011f\u0131nda fikirlerini sormak – VEYA – bina sakinlerine kulland\u0131klar\u0131 \u00fcr\u00fcnlerle ilgili fikirlerini sormak \u00fczere kap\u0131 kap\u0131 dola\u015facak bir ekip kiralayabilirsiniz. D\u00fcr\u00fcst olmak gerekirse, ikisini de yapmay\u0131n! 90’larda de\u011filiz ve geriye d\u00f6n\u00fcp bakt\u0131\u011f\u0131m\u0131zda bu \u00fcrk\u00fct\u00fcc\u00fc.<\/span><\/p>\n

Bu verileri toplamaya \u00e7al\u0131\u015f\u0131rken hat\u0131rlaman\u0131z gereken birka\u00e7 \u015fey var. \u00d6rne\u011fin, kime ula\u015fmaya \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131z\u0131 biliyor musunuz? Bir \u00fcr\u00fcn\u00fc bulmak, iyile\u015ftirmek veya yeniden tan\u0131mlamak i\u00e7in veri mi topluyorsunuz? M\u00fc\u015fteri memnuniyeti hakk\u0131nda bilgi toplamaya m\u0131 \u00e7al\u0131\u015f\u0131yorsunuz? \u00d6nemli olan, kime ula\u015ft\u0131\u011f\u0131n\u0131z\u0131, onlardan ne istedi\u011finizi ve bu verileri toplad\u0131ktan sonra ne yapaca\u011f\u0131n\u0131z\u0131 bilmenizdir. <\/span><\/p>\n

Neden bir m\u00fc\u015fteri deneyimi olu\u015fturmal\u0131s\u0131n\u0131z?<\/h2>\n

Bu veriler veya bu verilerden elde edilen analizler olmadan, “nas\u0131l bir m\u00fc\u015fteri deneyimi olu\u015fturaca\u011f\u0131z “dan “do\u011fru m\u00fc\u015fteri deneyimini olu\u015fturduk mu “ya giden kendi yolculu\u011funuzu anlamak \u00e7ok \u00f6nemlidir. Bu, m\u00fc\u015fterinin her zaman size dikkat edece\u011fi ve ihtiyac\u0131n\u0131z olan geri bildirimi verece\u011fi anlam\u0131na gelir \u00e7\u00fcnk\u00fc onlar\u0131 dinliyor ve m\u00fc\u015fteri deneyimini memnun edecek \u015fekillerde geli\u015fiyorsunuz. Bu, bir par\u00e7as\u0131 olmak i\u00e7in e\u011flenceli bir d\u00f6ng\u00fc ve daha b\u00fcy\u00fck markalar\u0131n s\u00fcrekli olarak uygulad\u0131\u011f\u0131 bir \u015fey. Bunun bir ba\u015fka y\u00f6n\u00fc de s\u00fcreci insanile\u015ftirmektir – bu da her yan\u0131tta \u015feffafl\u0131k ve hesap verebilirlik olu\u015fturmak anlam\u0131na gelir – m\u00fc\u015fterilere asl\u0131nda duyulduklar\u0131 ve size sa\u011flad\u0131klar\u0131 bu geri bildirimi kabul etti\u011finiz bilincini vermek.<\/span><\/p>\n

M\u00fckemmel m\u00fc\u015fteri deneyimi olu\u015fturman\u0131n m\u00fc\u015fteri deneyimini tan\u0131mlayan \u015fey budur. Her kurulu\u015f, muhte\u015fem bir m\u00fc\u015fteri deneyimi olu\u015fturmak<\/a> i\u00e7in do\u011fru ara\u00e7 ve s\u00fcre\u00e7lere ihtiya\u00e7 duyar. Bir m\u00fc\u015fteri bir markan\u0131n kendisini dinledi\u011fini bilirse, vasat\u0131n alt\u0131nda bir \u015feyle kar\u015f\u0131la\u015fma ihtimaline kar\u015f\u0131 daha ho\u015fg\u00f6r\u00fcl\u00fc davranmas\u0131 ve hizmetin iyile\u015fmesi umuduyla size bu geri bildirimi vermeye istekli olmas\u0131 daha olas\u0131d\u0131r. M\u00fc\u015fteri kendini markan\u0131n bir par\u00e7as\u0131 gibi hisseder ve hatta bir s\u00fcper fan haline gelebilir. S\u00fcper hayran nedir diye mi soruyorsunuz? Harika bir m\u00fc\u015fteri hizmetiyle memnun etti\u011finiz bir Marka El\u00e7isi d\u00fc\u015f\u00fcn\u00fcn ve siz istemeden arkada\u015flar\u0131na ve ailelerine sizden bahsetsinler. \u0130\u015fte bu, en iyi reklam t\u00fcr\u00fcd\u00fcr. <\/span><\/p>\n

En b\u00fcy\u00fck soru, bu verileri basit, rafine bir \u015fekilde nas\u0131l toplayaca\u011f\u0131n\u0131z ve ard\u0131ndan verileri t\u00fcm sorular\u0131n\u0131za yan\u0131t verecek \u015fekilde analiz etmek ve sunmak i\u00e7in do\u011fru ara\u00e7lar\u0131 nas\u0131l bulaca\u011f\u0131n\u0131zd\u0131r.<\/span><\/p>\n

QuestionPro M\u00fc\u015fteri Deneyimini \u00f6l\u00e7meye nas\u0131l yard\u0131mc\u0131 olabilir?<\/h2>\n

\u0130\u015fte burada biz devreye giriyoruz. Neye ihtiyac\u0131n\u0131z oldu\u011funu anl\u0131yorsunuz – ama bu sorular\u0131 nas\u0131l yap\u0131land\u0131r\u0131yorsunuz? Sonu\u00e7lar\u0131 kimin cevap verdi\u011fine g\u00f6re \u00e7arp\u0131tabilir misiniz? Peki ya mant\u0131k, dallanma ve \u00f6nceki cevaplar\u0131n \u00fczerine in\u015fa etme? Elbette bunu belirli bir bulut tabanl\u0131 form \u00e7\u00f6z\u00fcm\u00fcnde yapmak “e\u011flencelidir” – ancak analiti\u011fi anlamaya ve bu ham verilerden ara\u015ft\u0131rma olu\u015fturmaya \u00e7al\u0131\u015f\u0131n. Bu nedenle First American, Indigo Airlines, Kio Networks, Pacific National Bank ve di\u011ferleri gibi b\u00fcy\u00fck markalar, m\u00fc\u015fteri deneyimi eri\u015fim \u00e7\u00f6z\u00fcmlerini olu\u015fturmak i\u00e7in QuestionPro CX platformuna g\u00fcveniyor. <\/span><\/p>\n

M\u00fc\u015fterinizin deneyimini anlamland\u0131rmaya \u00e7al\u0131\u015f\u0131rken edindi\u011finiz deneyim nedir? Bize haber verin. M\u00fc\u015fterilerimizin m\u00fc\u015fteri deneyimlerini \u00f6l\u00e7mek istediklerinde neler ya\u015fad\u0131klar\u0131n\u0131 size g\u00f6stermemizi isterseniz bize ula\u015f\u0131n.<\/span><\/p>\n

QuestionPro, mevcut en geli\u015fmi\u015f m\u00fc\u015fteri deneyimi ara\u00e7lar\u0131ndan baz\u0131lar\u0131n\u0131 sunar.<\/strong> M\u00fc\u015fterilerinizin duygu ve d\u00fc\u015f\u00fcnceleri hakk\u0131nda de\u011ferli bilgiler edinin <\/span>
\n QuestionPro CX yaz\u0131l\u0131m\u0131<\/span>
\n<\/a> Bug\u00fcn.<\/span><\/p>\n

Kitap Demosu<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Reading Time: <\/span> 2<\/span> minutes read<\/span><\/span> Nas\u0131l yap\u0131yoruz’dan nas\u0131l yapt\u0131k’a ge\u00e7i\u015f Her m\u00fc\u015fteri deneyiminin \u00f6z\u00fc, etkile\u015fimde bulunaca\u011f\u0131n\u0131z her m\u00fc\u015fteridir. Kim olduklar\u0131n\u0131, neye ihtiya\u00e7 duyduklar\u0131n\u0131 ve markan\u0131z\u0131n […]<\/p>\n","protected":false},"author":91,"featured_media":685197,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1118,1187],"tags":[],"yoast_head":"\nCX'in M\u00fc\u015fteri Deneyimi | QuestionPro<\/title>\n<meta name=\"description\" content=\"Nas\u0131l yap\u0131yoruz'dan nas\u0131l yapt\u0131k'a ge\u00e7i\u015f Her m\u00fc\u015fteri deneyiminin \u00f6z\u00fc, etkile\u015fimde bulunaca\u011f\u0131n\u0131z her m\u00fc\u015fteridir. 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