Four Ways You Drive Away Customers | Tuesday CX Thoughts
Reading Time: 3 minutes read Customer Experience & Expectations We live in a world where many things are commoditized. One area that a company can […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Go ahead and sell out — Tuesday CX Thoughts
Reading Time: 6 minutes read Overbooking and Overselling Anyone that travels with any consistency has seen it happen, even if not to them. An oversold […]
Customer Review Sites: What they are & Top 9
Reading Time: 8 minutes read Customer Review Sites are now an integral part of every customer journey. It is, therefore, essential for companies to deal […]
3 Things Holding Back Your CX – Tuesday CX Thoughts
Reading Time: 5 minutes read Why listening and understanding are not the same thing In a bit of a personal confession, I will simply state […]
Are We Ready for “Normal”? – Tuesday CX Thoughts
Reading Time: 3 minutes read Let’s Get This Show On the Road A recent version of the Kiplinger Letter (a weekly business and economic forecasting […]
