Making Consumer Insights Matter – Tuesday CX Thoughts
Creating the link It is with a certain amount of humility that I acknowledge this fact: I am not a […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
How to improve customer experience in the Active-COVID world?
Last weekend I visited my favorite bookstore. There was a newly installed huge signboard at the entrance, declaring how they […]
Raising the Bar (The Wrong Way) – Tuesday CX Thoughts
Customer Experience is all about the Perceived Promise A few months ago I was asked to participate in a round […]
QuestionPro CX recognized by Gartner
QuestionPro is pleased to be named a Niche Player in Gartner’s Magic Quadrant for Voice of the Customer (VoC), 2021. […]
Tuesday Morning CX Thoughts – Defining churn when there is no return
Is a one-time visitor valuable? I recall many years ago walking the central area of Brussels with a client and […]
