Price Promises Matter – Tuesday CX Thoughts
The broken coupon Code Nothing is more frustrating in the shopping experience than a broken process. The journey is dynamic […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Tuesday Morning CX Thoughts – Nailing Down Customer Experience
The worst way to book a trip Travel has always been an interesting set of trade-offs for me. Leaving home, […]
QuestionPro Named Technology Leader in Quadrant Voice of the Customer Spark Matrix™
QuestionPro CX is privileged to be ranked as a top performer technology leader in the SPARK Matrix™ analysis of the […]
Tuesday Morning CX Thoughts – Repeating “Wow!”
Some experiences are memorable Most of us think of “memorable experiences” as something we only achieve at DisneyWorld or some […]
Tuesday Morning CX Thoughts – Special Treatment
The weekend stay-cation Over the weekend I got to be a visitor in my home state. To celebrate my son’s […]
