How to build a product focusing on customer experience
There’s been a new wave of thought in SaaS in the past few years with a streamlined focus: Customer Experience. […]
Home CX Customer Experience Page 29
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!

There’s been a new wave of thought in SaaS in the past few years with a streamlined focus: Customer Experience. […]
Attention To Detail Is Everything…Unless… I am very fortunate in that I really like the work that I do in […]
Things can go wrong Like most customers, I’ve had my share of poor customer experiences. However, I usually sit in […]
Why Choose Favorites? Growing up in a family of six, I frequently heard the rhetorical question “Am I your favorite […]

You Can’t Sue City Hall I remember hearing the phrase “You can’t sue City Hall” when I was growing up, […]


