Tuesday Morning CX Thoughts – Ten Years In C-Exile
Losing A (Long Term) Customer I had been a regular patron to a specialty chain restaurant for many years. As […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
How to center your product around the customer experience
Customer Experience (CX) is generally described as the interaction of an organization and a customer. This interaction includes a customer’s […]
How to build a product focusing on customer experience
There’s been a new wave of thought in SaaS in the past few years with a streamlined focus: Customer Experience. […]
Tuesday Morning CX Thoughts – Confession of a CX Researcher
Attention To Detail Is Everything…Unless… I am very fortunate in that I really like the work that I do in […]
Tuesday Morning CX Thoughts: Sometimes “Sorry” is not enough
Things can go wrong Like most customers, I’ve had my share of poor customer experiences. However, I usually sit in […]
