Changes to the QuestionPro CX navigation
Reading Time: 3 minutes read Our customer experience platform, QuestionPro CX, is getting a navigation makeover! All the features you have come to expect while creating, […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Customer Effort Score: Definition, Calculations, Examples
Reading Time: 10 minutes read The Customer Effort Score (CES) metric measures how much effort customers put forth in dealing with a company. It gives […]
Online Survey: What it is, advantages & examples
Reading Time: 7 minutes read The main reason for the growth in online survey implementation we’ve been noticing each year is the low costs. In […]
Customer Journey: What it is & Examples [Free Template]
Reading Time: 16 minutes read Have you ever thought that all the purchases we make involve a buying process before the time of the transaction? We […]
4 e-Newsletter Tips To Ensure Your Company’s Success
Reading Time: 2 minutes read In this digital era where businesses are in constant communication with their audience via social media, many feel the e-newsletter […]
