Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Net Promoter Question – What it is and how does it make a difference in Customer Experience and Insight

Net Promoter Question is one of the most fundamentals of measuring real customer experience and your brand’s power of organic […]

“Are my customers happy enough to share my brand with friends and colleagues? Can I get organic outreach through my […]

Customer experience strategy is a lot like the “big data” buzz word – Everyone wants to do it, everyone thinks […]

Love it or hate it, augmented reality (AR) and virtual reality (VR) is coming to a household near you. Big […]

What’s the best way to ensure business growth? Measuring the customer experience with Net Promoter Score (NPS) is key to growing […]