Customer Service: What it is, Skills + Improvement Tips
Reading Time: 10 minutes read Great customer service is the foundation of any successful organization. It’s that one entity that complements every other aspect of […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
New and improved: Navigation Menu
Reading Time: 2 minutes read We’ve been diligently working on an initiative to improve the CX platform, first by improving the navigation flow. We’ve simplified […]
New! CX Advanced Reporting: CSAT Dashboard Widget
Reading Time: 2 minutes read If you’re sending customer satisfaction surveys to your customers, we have good news! As a part of our Advanced Reporting […]
Customer Churn: Definition, Rate, Analysis and Prediction
Reading Time: 7 minutes read Customer churn is when customers cease their relationship with a company or business, typically by discontinuing their use of its […]
Introducing our advanced dashboard reporting for Customer Experience
Reading Time: 2 minutes read Combine all your Customer, Operational, and Strategic intelligence into your CX Dashboard We’re excited to introduce our advanced dashboard reporting […]
