Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Most Effective Ways To Solicit Customer Surveys

There is no doubt customer surveys are an awesome method for gathering data and general consumer satisfaction and overall service level […]

Generally, businesses employ customer surveys & interviews to obtain feedback and improve customer experience (CX). Have you thought about using […]

Which one is it? Much has been said about customer feedback and its importance in the overall success of businesses. […]

There are a lot of ways you can use customer feedback and benefit from it. In this section I will […]

Keeping customers happy is the topmost priority for all organizations. Improving customer support services based on customer feedback is the […]

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