Find Net Promoter Score drivers using NPS Key Driver Analysis
Any reasonably mature business must have heard the term: Net Promoter Score (NPS). NPS is used to gauge customer loyalty […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
How We Increased NPS Response Rate 3x within 36 Hours
I proactively work with many digital communication teams today who work endlessly to improve communications with their customers, with email […]
Move over multiple pie charts in survey analysis – Introducing Spider Charts for deeper insights
If you do a random online survey of your friends and colleagues on if they like chocolates, the answer will […]
It does matter if you are Black and White
I work with many Digital communication teams and one thing I have noticed is that there are those in the […]
Enhance Customer Experience by Eliminating this Mistake
This is a story about how a silly mistake can take away from your business. Enhance customer experience by eliminating […]
