Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Frequent Flyer Feedback: Airline Customer Experience

Airline Customer Experience There’s no doubt that the airline industry is big business. Flyers spend about $750B annually to move […]

With the resurgence of the Star Wars franchise and the release of The Force Awakens, there’s been a lot of […]

We all know the struggle! I don’t know a single person that would not stumble with what to give their […]

Not Every Experience is Rosy In my last blog post, I talked about how to activate your promoters to amplify […]

Beyond reason customer loyalty I have long been inspired by the CEO of Worldwide, Saatchi & Saatchi, Kevin Roberts’ theory […]