Loyalty programs: What are they & their benefits
Reading Time: 3 minutes read The best customer is the loyal customer. When your clients love your brand, they will let the world know. After […]
CX
Government Approved CX
Reading Time: 3 minutes read You Can’t Sue City Hall I remember hearing the phrase “You can’t sue City Hall” when I was growing up, […]
Characters & Categories
Reading Time: 3 minutes read What a Character! A few weeks ago, I wrote about my first job at a supermarket. One of the responsibilities […]
Is There An App For That?
Reading Time: 3 minutes read Customer Experience and Apps While you might suspect this would be about our customer experience app, mobile survey tools or […]
Pain Points: What They Are & How to Detect Them
Reading Time: 6 minutes read The pain points are common when you have had a bad customer experience with a product or service. Identifying these […]
