The Upsell and Cross-Sell — Tuesday CX Thoughts
Let’s be really honest for a moment, we do not develop a customer experience strategy because we want to be […]
CX
Ski Days and CX: Defining Fun For Everyone — Tuesday CX Thoughts
Last week I got to take a day off and spend a little time in my former home state. Definitely […]
How to know if your audience is tuning you out — Tuesday CX Thoughts
A couple of weeks ago I wrote about the changing landscape of the radio industry. Something that stood out amongst […]
Customer Observation: What is it, Importance, Key points
Observing and listening to your customers whenever possible is one of the best ways to understand them better. Customer observation […]
User Feedback: What is it, Importance, Metrics & How to collect
Customers sometimes say when they’re unhappy with their user experience. Feedback can also be hard to measure. To get the […]
